The Holiday Inn Redding is seeking a Front Desk Supervisor to join our team. In this role, you will support the Front Office Manager in overseeing daily front desk operations. You’ll help lead the team in delivering prompt, courteous, and efficient service, ensuring guest needs are met and a high level of satisfaction is maintained throughout their stay. Responsibilities: • Assists in the operations of the Front Desk by supervising all Guest Service associates. • Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests. • Fills in at the Front Desk during busy periods or when staff needs to dictate. • Performs other duties as assigned by management. Other Tasks • Must be able to convey information and ideas clearly. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful, high-pressure situations. • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Qualifications: • Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand. Qualifications • Knowledge of Microsoft Office and reservation management system (OPERA) – preferred. • Experienced in IHG Brand is preferred. • Weekend and night availability is required. • Flexible work hours are required. About Company: Our Redding Hotel is near the Shasta Cascade Region. The Holiday Inn® Hotel and Convention Center Redding is centrally located within Shasta County businesses and attractions, offering the perfect location for corporate and leisure travelers alike. The hotel has a little over 8,000 square feet of customizable event and meeting space.
