Client Service Representative

VCA Animal Hospitals

  • Greenfield, WI
  • Permanent
  • Full-time
  • 3 months ago
Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.

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VCA Milwaukee Emergency Center for Animals (MECA) is a fast-paced, 24/7 emergency/critical care practice in Milwaukee, Wisconsin.

Come join our team!

A customer service representative is needed to join our 24-hour emergency and critical care hospital. Our hospital has been serving the Milwaukee community for over 10 years. We are a high-volume emergency practice that sees a unique case load of dogs, cats and exotics, and believe in providing the best possible care to our patients. We are looking for a compassionate, hardworking individual that enjoys a fast paced environment and values the ability to learn and grow within their role.

We are proud of our support staff who are dedicated to delivering the highest quality care to our patients, pet owners, and referring veterinarians. The main functions of this position are to greet clients and their pets as they enter the hospital, answer incoming phone calls and direct all client communications appropriately, maintain client and patient records, handle client inquiries and concerns according to established guidelines, and complete payment transactions for veterinary services.

Desired Knowledge, Skills and Abilities:
  • Excellent communication skills.
  • Excellent client service skills.
  • Competent phone and computer skills.
  • Reliable and dependable attendance.
  • Must be friendly, outgoing, and people-oriented.
  • Well-groomed and professional appearance to present a positive face for the hospital.
  • Ability to handle money accurately and honestly.
  • Must possess sound decision making ability while working in an environment of stress.
Desired Education and Experience:
  • High School Diploma.
  • Must have experience working in customer service.
  • Experience in a veterinary hospital or clinic is strongly preferred.
VCA offers a generous compensation package which includes competitive pay, health, dental and vision insurance, along with 401(k) matching, life assistance programs, substantial pet care discounts, and other partner company discounts.

**Note: This position will be primarily evening shifts, 2:00pm-10:00pm and 4:00pm-12:00am. Rotating weekends and holidays are required. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

VCA Animal Hospitals