Customer Briefing Coordinator

Rockwell Automation

  • Milwaukee, WI
  • Permanent
  • Full-time
  • 16 days ago
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionPosition Summary:As the Briefing Coordinator you will be responsible for planning impactful customer engagements for Rockwell Automation's Customer Briefing Program. This position involves working as part of a team that supports all aspects of the corporate Customer Briefing Program, including executive meeting planning and execution. Key activities include project management, coordination with external and internal vendors, and overseeing meeting logistics and communications. This role requires close collaboration with Rockwell Automation's sales, marketing, and technical teams to deliver the exceptional customer engagement for which Rockwell Automation is renowned. You will report to the Customer Experience Center Global Manager and will work on-site in Milwaukee, WI.Your Responsibilities:
  • Plan and execute high profile customer visits in accordance with Customer Briefing best practices as assigned.
  • Advise and/or facilitate logistics for Customer Briefings including room preparation, security, catering, transportation, and other needs.
  • Facilitate tours and/or experiences showcasing Rockwell Automation's portfolio and historical Headquarters as assigned.
  • Work closely with building vendors (facilities, catering, security, etc.) for overall execution of meetings/events and to ensure the center is always customer ready.
  • Coordinate day-to-day operations for the Milwaukee Customer Experience Center including managing audio-visual, room requests and reservations
  • Communicate with stakeholders and center users on program/center policies and act as a hospitality services resource for visitors, employees, and customers.
  • Nurture and build relationships with internal customers, vendors, and other industry contacts to craft and implement creative process improvements of center operations and customer experience.
  • Troubleshoot and handle any issues that may arise during customer or executive meetings.
The Essentials - You Will Have:
  • Bachelor's Degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
  • 3 years of experience in customer briefing and or events planning
  • Microsoft Office suite of programs
  • 3 years of experience guiding tours
What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.
.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.#LI-Onsite #LI-SG-1We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation