Major Goals and Responsibilities:· Provide remote technical support to clients over the phone using remote control tools· Conduct onsite technical support at client location as needed· Diagnose and resolve workstation, server and network infrastructure issues· User account management Add/edit/disable accounts, setup new application users, etc.· Troubleshoot backup, malware, virus and other technical challenges· Help provision new laptops, desktops and mobile devices· Work with application vendors in troubleshooting application errors· Answer end user questions and remediate issues· Possess the passion for providing great service and the desire to create Raving Fans· Build solid, long-term relationships with team members and our clients· Continue skills development; maintain proficiency in current technologiesProducts and Services:· Windows 10 & 11 and associated hardware platforms· Windows Server 2012, 2016 & 2019 and associated hardware platforms· VMware or Microsoft Hyper-V virtualization technologies· Anti-virus, Anti-spam and Anti-spyware· Backup and Recovery technologies· Citrix and Microsoft Remote Desktop Services· Firewalls, Routers and Managed Switches· LAN / WAN / Wireless networking hardware and software technologies· Systems Management Software (HP Insight Manager, Dell OpenManage)Prerequisites:· Real world experience in a network administration or help desk position· Strong communication and interpersonal skills· Strong analytical and organizational skills· Desire to do what it takes to solve technical challenges· Industry certifications from CompTIA, Microsoft, Cisco or VMware· Minimum of a two-year college degree or equivalent experience· Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies