Head of Global Service Parts Planning - Supply Chain Management

• Ability to develop and adapt strategic plans: This leader needs to set the direction for global service parts planning, aligning it with broader organizational goals and adapting to evolving market conditions, customer needs, and supply chain disruptions. Ensure a cost-effective, efficient, and customer-focused approach.
• Focus on the big picture: While the role involves detailed planning, the leader must be able to see beyond the individual parts and countries, understanding the impact of their decisions on overall service quality, customer satisfaction, and financial performance.

• Data-driven decision making: Effectively planning for tens of thousands of parts requires strong analytical skills to leverage data, identify trends, and make informed decisions about inventory levels, warehousing, and logistics.
• Problem identification and resolution: The ability to proactively identify potential problems, analyze root causes, and implement solutions is crucial for navigating the complexities of a global supply chain.

• Understanding diverse markets: The leader must be aware of and adaptable to different regulations, customs, and logistical challenges across 174 countries.
• Effective communication and collaboration: Building strong relationships and communicating effectively with teams, partners, and stakeholders in various countries requires cultural sensitivity and strong communication skills.

• Ability to lead and motivate teams: A high-potential leader needs to inspire and guide their team, foster a collaborative environment, and delegate tasks effectively to achieve shared goals.
• Cross-functional collaboration: Success depends on the ability to partner effectively with other departments (e.g., services, field engineers, regional leaders, manufacturing, sales, customer service) and external partners (e.g., suppliers, logistics providers). Build strong relationships to ensure timely delivery and quality of service parts.
• Create a culture of excellence, continuous improvement, and accountability.

• Agility in a dynamic environment: The global supply chain is constantly changing, so the leader needs to be able to adapt to new technologies, market shifts, and unforeseen disruptions.
• Stress management and perseverance: Managing a complex global operation demands the ability to handle pressure, overcome obstacles, and maintain a positive attitude.
• Develop and execute contingency plans: Mitigate risks and address potential disruptions within the global service parts supply chain.

• Oversee and optimize the service parts inventory lifecycle: From procurement and warehousing to distribution and disposal.

• Manage global inventory levels: Ensure optimal stock levels to meet customer demand while minimizing holding costs and avoiding obsolescence.
• Analyze demand forecasts and adjust supply strategies accordingly: Utilize data-driven insights and advanced planning tools to predict and fulfill service part needs.
• Monitor and report on key performance indicators (KPIs): Track and analyze performance metrics related to service parts availability, delivery lead times, cost-efficiency, Balance sheet and P&L financial performance, and customer satisfaction.

• Drive continuous improvement initiatives: Identify and implement best practices and technological advancements to enhance efficiency, effectiveness and cost throughout the service parts supply chain.
• Create change management, communication and training plans to deliver successful implementation of new processes, metrics, technologies through alignment, understanding, and training yielding high adoption rates and sustainability.

• Bachelor’s Degree in a technical or operations field with a minimum of 7 years’ experience in an operations or supply chain leadership role
• Previous experience in materials planning preferred
• Proven leadership skills including the ability to motivate cross functional & international teams to achieve business goals
• Strong business acumen, including a financial background
• Understanding of Healthcare Service business and FDA regulated industry
• Key skills include Strategic planning with operational execution, strong analytical abilities, leadership and communication skills, experience managing teams, strategic thinking, financial acumen, knowledge of global supply chain processes, problem-solving skills and proficiency with Microsoft Office.
• Additional valuable skills include the ability to manage multiple priorities, program management, strong organizational skills, knowledge of regulations, and a track record of driving continuous improvement and transformation change.

GE HealthCare