Emergency Medical Technician/Dispatcher P&F

• Read, write, spell, and speak in clear, concise English
• Use correct telephone answering techniques, defined within policies and procedures
• Must operate and be proficient in computer based systems and Windows based software programs
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio, telephone and computer equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• Distinguish and comprehend simultaneous communications from several sources
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations, and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Promotes effective working relations and works effectively as part of a department/unit team intra and interdepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives
• Performs other duties as assigned

• Respond to all requests for emergency medical services as directed
• Respond to events such as multiple alarm fires, helicopter landings, hazardous incidents, FAA emergencies, and water emergencies
• Assess nature and extent of illness or injury and determine appropriate emergency medical procedures
• Administer basic life support techniques using accepted standards of patient care
• Perform extrication and rescue of victims
• May act as a team leader when dealing with emergency responses, including the direction of First Responders to facilitate patient care and transport
• Function effectively in assigned role under the Incident Response Plan
• Complete thorough documentation of all emergency runs and patient contacts as directed
• Operate emergency vehicle to transport sick and injured persons to and from a health care facility
• Inspect, clean, and maintain emergency vehicle, supplies, and assigned equipment
• Assist in keeping ambulance facilities clean and orderly
• Attends all mandatory continuing education and required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job related hazards
• Follows the hospital and department exposure control plans/blood borne and airborne pathogens
• Performs other duties as assigned

• Serve as a shift leader for the other EMD's
• Assists in problem solving withe EMD's
• In the absence of the ECC Battalion Chief, understands, troubleshoots, and acts as resource for the staff for CAD, Radio, and Telephone
• Collaborates with 410 in the absence of the ECC Battalion Chief, during major incidents, special events, or other large scale events

• Graduation from high school or possession of a GED
• Must be certified by the State of Minnesota EMSRB as an EMT or Paramedic within eighteen months from the date of hire
• Valid driver's license or state equivalent and must have satisfactory driving recond including no more than than two moving violations within the past three years of licensure
• Must complete an Emergency Vehicle Operations Course (EVOC) or National Safety Council Defensive Driving Course as designated by Hennepin EMS - post hire
• Must qualify for and maintain a Hennepin County motor vehicle operators permit - post hire

• The equivalent of: One (1) year of full-time paid employment experience in public safety dispatching within the past five (5) years; -OR- One (1) year of current paid employment with a public safety agency or emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation—using System Status Management (SSM), flexible-dynamic deployment models
• Emergency Medical Dispatcher (EMD) certification from the IAED
• Completion of an accredited course in 9-1-1 Telecommunications
• Associate Degree (AA, AAS, or AS) in business, business administration, management, education, finance, economics, healthcare, health sciences, public health, communication, computer science, information technology or related field
• Certification by the International Academy of Emergency Dispatch as an EMD

Hennepin Healthcare