Customer Relations Office

• Patrol the property to identify and report any hazards, maintenance issues, or suspicious activity.
• Serve as a reassuring and visible presence to deter disruptions and promote safety.
• Respond to incidents and emergencies professionally, escalating as needed to management or emergency services.
• Oversee access control procedures and ensure visitor protocols are followed.

• Greet and assist tenants, guests, and vendors with courtesy and professionalism.
• Answer questions, provide directions, and help create a positive first impression of the property.
• Represent the company with professionalism, enthusiasm, and respect.

• Submit and track maintenance requests; perform light property inspections.
• Coordinate with vendors on-site, verify service quality, and report issues to management.
• Maintain safety and janitorial supply levels and place orders when needed.

• Exceptional communication and interpersonal skills.
• Experience in safety/security, property operations, or customer service preferred.
• Calm and resourceful under pressure, especially during emergency situations.
• Tech-savvy: Familiar with Microsoft Office, radios, and basic reporting systems.
• Physically capable of standing, walking, and working outdoors in various weather conditions.
• Team-oriented, adaptable, and reliable with strong attention to detail.

• Ability to read and interpret documents such as safety policies, operating and maintenance instructions, and procedure manuals.
• Proven ability to work independently and collaboratively to build relationships and interact effectively with tenants, vendors, and colleagues.
• Willingness to take on new challenges, responsibilities, and assignments as needed.

• Demonstrates consistency in high values, principles, and work ethic. • Dependable, self-motivated, punctual, and efficient in handling work assignments. • Able to work with a diverse group of people in the pursuit of the best outcomes. • Strong team player, friendly, patient, self-motivated. • Strong management/supervisory skills. • Professional appearance and manner.

• This position involves a mix of outdoor patrol duties and indoor administrative work.
• The employee will spend prolonged periods standing and walking, monitoring property conditions, and interacting with guests and vendors.
• Office duties may require sitting at a desk for extended periods, using a computer, telephone, and other standard office equipment.
• The employee is regularly required to speak and listen and may occasionally be required to reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl.
• Must be able to lift and/or move up to 50 pounds occasionally.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The indoor office environment is generally quiet to moderately noisy and climate-controlled.
• The outdoor environment may expose the employee to varying weather conditions, including heat, cold, wind, and rain, as well as moderate to high noise levels.

Goodman Realty Group