This is a part time position, 20-30 hours/wk requirement.The Member Experience Leader (MXL) is the essential club culture leader of the gym. They will consistently interact, communicate, and maintain an excellent relationship with gym members, fellow staff, and upper management. The MXL is responsible for carrying out key functions for operating the gym, which include but are not limited to: a) providing the absolute best customer service experience. b) account administration to current gym members. c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to non-members. The MXL also monitors the gym environment and operations on a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.Duties include but are not limited to:Welcoming all members and guestsAnswering any and all questions and handling member complaintsConflict resolution while maintaining professionalismAnswering and returning club callsGiving club tours that are targeted to the needs of our guests through active listeningCompleting walk-through of facility every 30 minutes and ensuring club cleanlinessSelling memberships/coaching packages, writing out agreements, and entering new members into multiple systemsOperating club financial system and collecting any balances of past due accountsScheduling club tours and Member Onboarding Appointments via phone, email, and textOrganizing and maintaining front officeCleaning and maintaining private restroom/shower facilitiesCompleting a daily task listResponsible for organizing and leading Club Culture Events that foster inclusivity and uphold the brand purposeCoaching and encouraging members in their journey to become the healthiest version of themselvesMaintaining a robust social media presence for the clubSkills required:Excellent phone/verbal and written communication skillsMust be quick and accurate with numbersAbility to follow directions wellAbility to work well independently and with a teamMust have a positive and collaborative mindsetOutgoing with the ability to quickly connect with people
