General Property Manager - Mixed Use

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
• Demonstrate exceptional leadership in coordinating cross-functional teams that support both commercial and retail operations.
• Foster a unified hospitality experience across diverse tenant types, ensuring that service standards are consistently upheld in both office and retail settings.
• Proactive community engagement, building relationships with stakeholders from both sectors, and implementing initiatives that enhance the overall tenant and visitor experience throughout the property.
• Apply hospitality hiring practices to identify and hire hospitality-minded personnel and third-party service providers.
• Lead a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
• Supervise event programming coordination with a focus on creating and maintaining a community atmosphere.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.
• Foster connectivity and establish key relationships with community leaders, government officials (including police department), vendors, cultural/civic institutions, and the general public.
• Establish vision and goals for department personnel including implementation of training and development programs.
• Handle various Human Resource related responsibilities.

• Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, loading dock and housekeeping functions and adherence to budgetary standards.
• Provide operational oversight of a mixed-use property with office and retail components.
• Ensure seamless integration of retail and office operations to support a cohesive tenant and visitor experience.
• Supervise the financial performance of the asset(s), monitoring retailer gross sales, ensuring timely rent collection, and identifying capital expenditure requirements, while maintaining full profit and loss (P&L) responsibility.
• Draft the Annual Business Plan and Operating Budget for the property, and lead the presentation as required by both ownership and Hines.
• Oversee the development, implementation, and maintenance of marketing and leasing strategies for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives.
• Negotiate contracts (including brokers, architects, engineers, and other outside consultants) and supervise all contractor services related to the physical operation of the property.
• Display in-depth knowledge of mechanical systems and collaborate with Engineering Managers as needed to ensure building operations comply with established operating standards.
• Monitor all construction for compliance with center rules and approved plans; ensure all required documentation is obtained in a timely manner.
• Ensure the property is well-maintained and aesthetically pleasing.
• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
• Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc.
• Represent Hines in selected business, community, and industry organizations/groups.
• Recommend legal action as may be required to protect and maintain the Project.
• Direct all emergency procedures including but not limited to:

• Establishing and executing emergency plans and practice drills
• Monitoring emergency equipment
• Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent
• Acting as fire/life safety director while assisting emergency authorities and response teams
• Assume additional responsibilities as delegated by Managing Director – Property Management.

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
• Five or more years of mixed-use management experience with an emphasis in retail.
• Financial experience required including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong analytical skills.
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.

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