Managing Director of Digital

CliftonLarsonAllen

  • Indianapolis, IN
  • Permanent
  • Full-time
  • 11 hours ago
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.CLA is dedicated to building a that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.Our Perks:
  • Flexible PTO (designed to offer flexible time away for you!)
  • Up to 12 weeks paid parental leave
  • Paid Volunteer Time Off
  • Mental health coverage
  • Quarterly Wellness stipend
  • Fertility benefits
  • Complete list of benefits
CLA is growing and seeking to hire a Managing Director of Digital to join our talented Digital Solutions team. The position offers growth, flexibility and a collaborative work environment.The Managing Director of Digital is responsible for leading the operations of CLA’s Digital team and services, ensuring seamless delivery and execution of the firm’s digital vision. This role drives operational excellence across solution development, client delivery, and internal processes, while aligning resources and priorities to strategic objectives. The Managing Director oversees day‑to‑day performance, optimizes workflows, and fosters a culture of accountability and innovation to achieve measurable business outcomes. Acting as the operational anchor for CLA’s digital strategy, this leader ensures that the Digital organization consistently delivers value to clients and advances the firm’s long‑term growth agenda.How you’ll create opportunities in this Managing Director of Digital role:Operational Leadership & Execution
  • Run day‑to‑day operations of the Digital organization (capacity planning, intake/prioritization, release cadence, resourcing, and continuous improvement).
  • Translate firm strategy into executable operating plans, OKRs, and dashboards; hold teams accountable to outcomes and timelines.
  • Own escalation management for delivery risks and client issues; lead incident/problem/change (IPC) practices and post‑mortems with corrective actions.
Service Delivery & Quality Management
  • Establish and enforce delivery standards, playbooks, and SLAs across advisory, implementation, software, data/AI, and cybersecurity offerings.
  • Monitor health metrics (on‑time delivery, cycle time, backlog aging, adoption, NPS/CSAT) and drive root‑cause remediation.
Resource, Workforce & Vendor Operations
  • Lead workforce planning and utilization management; align hiring, onboarding, and skills development to demand forecasts.
  • Build a strong bench of delivery leaders and managers; coach for performance, inclusion, and succession.
  • Govern strategic vendors/partners (SOWs, SLAs, escalations, performance/QBRs) to augment delivery capacity and capability.
Financial & Business Operations
  • Own P&L for the Digital portfolio; manage forecasting, pricing, utilization, margin, and working capital (WIP/AR/DSO).
  • Drive operating rhythms (QBRs, portfolio and pipeline reviews) to ensure transparency and disciplined decision‑making.
  • Optimize tooling and process automation to lower unit cost while improving client experience and scale.
Stakeholder & Change Management
  • Partner closely with industry/service leaders, IT/Product & Data, Marketing, Finance, and People Solutions to align plans and dependencies.
  • Partner with change management and enablement for new offerings, releases, and process changes; equip client‑facing teams with plays and readiness assets.
  • Represent Digital operations with executive leadership; provide clear reads on performance, risks, and investment needs
What you will need:
  • Bachelor’s degree required; advanced degree preferred.
  • 12+ years leading operations for digital/product, professional services, or managed services businesses, with accountability for delivery, quality, utilization, and margin.
  • Operational Competencies: Operating model design; delivery governance; IPC/ITIL practices; portfolio and release management; workforce planning; vendor governance; KPI/OKR management; financial acumen (forecasting, pricing, WIP/AR).
  • Technical & Data Literacy: Familiarity with secure SDLC/SSDLC, cloud platforms, analytics/AI, and data governance concepts; comfort partnering with architecture, security, and data leaders.
  • Preferred Certifications: Agile/SAFe, ITIL, Cloud (Azure/AWS), Security, and/or Data/AI credentials.
  • Travel: Up to ~25% for client engagements, market events, and leadership meetings as business needs require.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesClick to learn about your hiring rights.Wellness at CLATo support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.To view a complete list of benefits click .

CliftonLarsonAllen