Customer Service RepresentativeServe as the primary point of contact for customers, handling orders, inquiries, change orders, RMAs, and shipping updates with professionalism and empathy.Build and maintain positive customer relationships through proactive follow-up, solution-focused communication, and trust-building.Accurately enter and verify orders in ERP systems (e.g., Sage 100) while meeting deadlines and maintaining data accuracy.Apply strong attention to detail by prioritizing workload effectively, using Microsoft Excel/Word confidently, and double-checking entries to ensure precision.Collaborate with plant schedulers to track production schedules, escalate orders when necessary, and ensure on-time delivery.Partner with Sales Engineers on custom orders, product layouts, and quotes to meet customer specifications.Demonstrate problem-solving and adaptability when delays or issues arise—working across teams (Ops, Sales, Shipping) to resolve challenges and keep customers informed.Assist customers with product questions, freight quotes, and order problem-solving, ensuring a seamless service experience.Track and report on performance metrics, participate in team meetings, and contribute ideas to improve the customer experience.Associate degree or 4+ years’ relevant experience (ERP/order entry/customer service) required; strong organizational, multitasking, and communication skills essential.
