Downtown Manager
- Little Rock, AR
- Permanent
- Full-time
- Communicate with the Senior Management on all things related to members and sales.
- Communicate with Human Resources on all things related to staffing changes.
- Ensure that all signage and displays are correct at all times.
- Ensure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, and injuries.
- Order all supplies needed for the club from the different vendors when needed.
- Control expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendors.
- Manage inventory to avoid missing items via locking up retail items, retaining and review packing slips, and entering new items into rapid restock.
- Manage cash handling via recording cash and checks received in a ledger, comparing to DataTrak report, and making accurate bank deposits weekly.
- Achieve monthly and yearly financial goals for the club as determined by Corporate.
- Attend all staff meetings as required.
- Provide Corporate with helpful information about how to improve its business in the club/market.
- Ensure that every member/guest is greeted by name with a smile.
- Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals.
- Ensure that all check-in and safety precautions are followed.
- Receive and obtain information from all incoming inquiries; direct to the appropriate recipients.
- Handle member service issues which may include lost and found items, scan-in issues, member change documents, questions about personal training, and any questions about billing and payments.
- Continue learning how to better yourself by completing any reading material or job training exercises/programs assigned to you by Senior Management.
- Promote and sell memberships and personal training.
- Ensure equipment and/or building is working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner.
- Immediately handle any and all incidents or member concerns. Record these in an incident report and keep on record.
- Maintain a neat and well-organized work area.
- Perform routine safety check; follow up with Maintenance team, IT team, or Senior Management if there are any concerns.
- Re-rack equipment and weights, and clean equipment as needed.
- Champion company values with pride.
- Champion the health and safety of all staff, members, and guests.
- Commit to providing the highest quality of products and services.
- Communicate with excellence at all times.
- Foster a positive work environment.
- Ensure accountability at all levels.
- Make sound decisions at all times.
- 1-2 years of experience in sales/customer service required
- Basic computer skills
- High School Diploma or GED required
- CPR/AED certification required
- 10 Fitness approved Personal Training Certification preferred
- Bachelor's Degree in Business Administration, Exercise Science, or Kinesiology, or related field, is preferred
- This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
- Employee must occasionally lift and/or move up to 50 pounds.
- Employee may be regularly exposed to moving mechanical parts while performing duties of this job.
- Employee may be exposed to higher volume levels of noise while in this environment.
- Base hourly range: $20.00 - $24.00
- Opportunity to earn monthly incentive bonuses up to $1,000 based on specified KPIs