Front Desk Agent - Franchise

• Greet guests upon arrival and provide a warm and friendly welcome.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
• Handle reservations, cancellations, and modifications through various channels.
• Respond to guest inquiries and resolve any issues or concerns promptly to enhance guest satisfaction.
• Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Operate multi-line phone systems with professionalism, assisting callers with inquiries or directing them appropriately.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold high standards of guest relations by providing personalized service tailored to individual needs.

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with the ability to communicate effectively with guests from diverse backgrounds.
• Bilingual or multilingual abilities are highly desirable for enhancing guest interactions.
• Familiarity with night audit procedures is a plus.
• Proficiency in using multi-line phone systems and basic office software applications.
• Excellent phone etiquette and interpersonal skills are essential for this role.
• A passion for hospitality and a commitment to providing outstanding guest services is required. Join our team as a Hotel Front Desk Clerk where your contributions will create memorable experiences for our guests!

• Employee discount
• Flexible schedule
• Holiday Pay
• Vacation Pay

Hilton