Senior Technical Customer Support Engineer - Automation - onsite

Danaher

  • Miami, FL
  • $90,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Beckman CoulterBring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Diagnostics, one of 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.Learn about the which makes everything possible.The Senior Technical Support Engineer, GPTS, SSA is responsible for technical requests and escalations from field Service Engineers. They also are the voice of Service in the NPD process. As well as continuous improvement of our systems and process.This position reports to the Manager, Global Product Tech Support, SSA and is part of the Global Product Tech Support team. The role will be an on-site role in Miami, Fl.In this role, you will have the opportunity to:
  • Lead product line Technical Escalations of system issues from hardware, applications and connectivity perspective to aid in problem diagnosis
  • Owner of Service and Support Requirements in New Product Development
  • Enhance current system tools and documentation and develop the expertise to deploy to effectively install, configure and support designed with best practices currently known and developed as part of the project, using Continuous Improvement and Problem-Solving Tools.
  • Meet quality and regulatory requirements and establish policies and procedures such as: ISO, GMP and FDA.
  • Works independent on solutions of assigned complex issues based on the analysis of multiple sources of information
The essential requirements of the job include:
  • Bachelor's degree in engineering with 5+ years' experience, or master's degree with 3+ years in software engineering, development, automation or related fields.
Preferred Skills:
  • Has supported the release of new user-/service friendly products in cooperation with local & development center functions. Has continued to enhance current system tools and documentation, e.g. to effectively use, install, maintain and support products beyond customer expectation. Is the voice of customer especially for the R&D Development Center functions.
  • Leads the successful completion of small projects, processes and/or projects for the department/function and take on assigned project leadership roles with manageable risks.
  • Develops, prepares, organizes, and deliver technical product training for personnel of our partners and customers, including development/preparation and/or review of necessary training documentation and/or sign off next level Service/Training Center Experts/Trainer.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
  • Travel Up to 25% domestic and international.
  • Must have a valid driver’s license with an acceptable driving record.
  • Ability to lift, move or carry equipment up to 50lb
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at .At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.The salary range OR the hourly range for this role is $90,000.00 to $100,000.00 This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.This job is also eligible for bonus/incentive pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.#LI-GCCJoin our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit .Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

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