Event Coordinator
- Rancho Mirage, CA
- $22.00 per hour
- Permanent
- Full-time
- Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments.
- Communication with other Event Concierge team and Managers to ensure seamless experience.
- Basic knowledge of hotel departments and purpose in fulfilling guests’ needs.
- Manage and assist all aspects of hotel events to include day to day coordination.
- During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences.
- Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up.
- Multi-task and prioritize multiple requests and information; time management skills are necessary.
- Utilize Delphi software for generation of necessary documents and changes as needed.
- Detailed knowledge of the hotel meeting space, group dynamics and event details.
- Special projects as assigned by Department Manager.
- Attends daily Banquet Event Order meetings and weekly resume meetings as needed
- Recommends special outside services when required.
- Coordinates and attends pre-convention meetings prior to conference when scheduled.
- Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years’ experience in face to face customer service role required.
- High school education required, college degree preferred.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
- Ability to accurately and efficiently input information into computer systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Ability to think clearly, quickly and make concise decisions.
- Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
- Developed computer proficiencies, Delphi experience a plus.
- Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines is met.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Customer service oriented with a desire to create memorable guest experiences.
- Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
- Must possess excellent telephone etiquette skills.
- Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
- Stand or walk frequently throught resort as needed
- Must be willining and able to work indoors and outdoors
- Must have ability to utilize telephone/computer for an extended period
- Must be able to work a flexible schedule including evenings, weekends and holidays, with the ability to work a variety of shifts within any given workweek.