Premium Finance Customer Care

Confie

  • Baton Rouge, LA
  • $15.00-16.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
Description :Pay Range:
  • $15.00 - $16.00 / Hour
Our Perks:
  • Generous PTO plans, sick pay and health benefits
  • Annual bonus based on employment standing*
  • Work from home and hybrid model employment
  • Confie Enablement Fund/ Scholarship Program
  • I-Care Recognition Program
  • Corporate Social Responsibility Program
  • Diversity, Equity and Inclusion Initiatives
  • Confie Hub and Discount Programs (Gym Membership)
PurposeTo support retail operations with any issues related to premium finance contract. Issues include correcting policy numbers, payment due dates, carrier premium, or agent entry errors. Due to system failures, at times, new contracts will also need to be createdEssential Duties & ResponsibilitiesHandles phone calls from Premium Finance phone queueUploads payments manually to Finance ProMakes necessary corrections (due date, premium adjustments, etc.) to the finance contract on behalf of customer/agentProcesses waivers for cancel feesPosts payments to Premium Finance application site for monthly installments called in by customerMakes corrections to monthly due dates for the customer installmentsProcesses waivers for cancel feesManually uploads missing credit card payments when it systemically fails to apply to contractQualifications and Education RequirementsRequired - High school diplomaPreferred - Associates/technical degree in Business Administration or Finance1 - 3 years working as Financial Associate of Finance Team memberPreferred Skills1 - 3 years customer service experience, preferably call centerAdvanced computer and typing skills (including MS Excel, Word, Outlook)Advanced math skills, excellent computation capabilityStrong written, verbal, and business application skillsOther DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Confie