Office Solutions Specialist- Printer Tech

• Monitor internal control system and track activity metrics data for service level agreement requirements.
• Responsible for the overall monitoring, ordering, and distributing of supplies to the floor for equipment (e.g. paper, toner, staples, etc.)
• Assess and maintain a high level of customer satisfaction through written and verbal communication and follow-through.
• Assist team with equipment diagnosis and resolve maintenance/repair issues.
• Achieve expected productivity levels associated with assigned workload and level of experience.
• Perform troubleshooting and repairs or replace equipment components as necessary.
• Demonstrate required competencies associated with assigned equipment.
• Interacts with external customers to determine service needs on equipment and ensure an overall high level of customer satisfaction with the service performed.
• Maintain a productive and professional relationship with internal and external client(s).
• Promote safety as outlined in the MCP guidelines, as it relates to all business practices.

• Minimum two to three years of related experience or equivalent combination of education and experience as a technician working with business technology, such as copiers, printers, and facsimile machines.
• A thorough working knowledge of copiers, printers, and facsimiles, as well as basic computer skills, is required.
• Proven track record and troubleshooting skills of digital copiers, printers, and facsimiles.
• Must have a methodical approach to resolving problems.
• Must have a high level of interpersonal skills to handle sensitive situations.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must know a variety of computer software applications in word processing, spreadsheets, databases, and presentation software.
• Position continually requires demonstrated poise, tact, and diplomacy.
• Some analytical ability is required to prioritize work.
• A professional appearance and telephone manner is essential.
• Ability to work with and direct others.
• Ability to develop, lead, and drive a team's performance.
• Effective time management skills
• Excellent customer service skills
• Excellent people skills and the ability to multitask in a changing environment.
• Must have good command of the English language, oral and written.
• Demonstrate competencies to read and comprehend technical information in the form of manuals and relevant publications.
• Possess the ability to understand departmental operations and procedures.

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