Position Summary:The Testing Services Specialist assists in the administration of tests, coordination of testingprocedures, processes and schedules, and collaborates with faculty and staff to ensure testing services are available to students and the community.Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.Note: This job posting is open until filled. Applications are reviewed upon receipt. Cochise College requires a post-offer, pre-employment background screening of all employees.Marketing StatementCochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI).Duties and ResponsibilitiesDuties and Responsibilities: Within the scope of college policies and procedures, this position:Administers standardized testing to include but not limited to High School Equivalency, CLEP, DSST, Strong Interest, MBTI, ETA, HESI, TEAS, ASE, ACCUPLACER, Pearson VUE, MEAZURE, online placement testing, online and onsite faculty make-up exams; provides testing information to students, staff, faculty and other community members; proctors instructor tests and various exams from other educational institutionsGreets students and assists with check-in and exam scheduling; ensures proper completion of forms and identification checks for all examinees; confirms security of testing materials and reports any security violations; maintains proper inventory of testing materials; ensures compliance with exam return and/or destruction policiesAnswers multiple phone lines, responds to e-mail and voicemail requests; maintains neat and organized reception and shared work spacesConfirms documentation of student test scores, prepares reports of test results, mails test results to examinees and/or approved recipients; maintains required records, logs, files, and student testing database; communicates with all contracted testing providers and candidatesParticipates in staff training, departmental meetings, and professional development; maintains current test administrator certifications; attends state and national conferences and other events as requestedPerforms other related duties as assignedGeneral Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.Education and Experience; Knowledge, Skills and AbilitiesEducation and Experience Requirements:Bachelor's degree from an institution accredited by an institutional accrediting body of higher education recognized by the U.S. Department of EducationAbility to obtain test administrator certifications through the state department of education, Pearson VUE, College Board, and Prometric within 90 days of hiringTwo years' related experiencePreference may be given to individuals with one year of experience in higher education test administrationPreference may be given to individuals who possess the ability to communicate in Spanish and English, verbally and in writingAn equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.Knowledge, Skills and Abilities:Knowledge of and ability to follow college policies and proceduresKnowledge of current technologies such as, word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications and, Google AppsKnowledge of computerized and manual standardized testing protocols, guidelines, procedures, and standardsKnowledge of test administration techniques, security practices, and proceduresKnowledge of planning and scheduling techniquesSkill in communicating effectively, clearly presenting ideas and concepts orally and in writingSkill in performing routine technology troubleshooting and in clearly communicating and resolving more complex issues utilizing IT support staffAbility to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful mannerAbility to relate to a diverse population and to maintain composure when faced with difficult situationsAbility to organize, prioritize, and follow multiple tasks through to completion with an attention to detailAbility to work independently while contributing to team environmentAbility to effectively identify, analyze and resolve problems, to use independent judgment and decision-making processes to take appropriate action, and to maintain strict confidentiality related to sensitive informationAbility to establish and maintain effective working relationships with other department staff, faculty, students and the publicWork Environment & Physical RequirementsWork Environment: Work is primarily performed under general supervision in a typical office setting with appropriate climate controls. Travel is required. Early morning, evening, and weekend work may be required.Physical Requirements: Essential functions of this position require: visual and auditory observation, lifting, manual dexterity, ability to communicate.Light Work: Exerting up to 20 pounds of force frequently lifting or carrying of objects weighing up to 10 pounds requires a good deal of walking or standingMental Application: Utilizes memory for details, ability to understand and provide verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are importantReports To: Director of Testing ServicesCochise College is committed to providing a as part of total compensation for our benefit eligible employees.EmployerCochise CollegeAddress901 N Colombo AveSierra Vista, Arizona, 85635Phone520-515-3623
