Deli/Seafood- Assistant Manager

• Must be 18 years of age with High School diploma or equivalent.
• Successful experience in the deli/seafood operation (i.e., merchandising, ordering, inventorying, and pricing).
• Be knowledgeable and familiar with the nature and duties of every position in the deli/seafood department including procedures, policies and operations.
• Ability to display initiative and work with limited supervision.
• Must be Servsafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a scheduled based on the business needs of the store location.
• Authorized to work within the U.S.

• Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and work with other associates to build a strong deli/seafood team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work plan.
• Possess good communication skills and the ability to conduct and facilitate department meetings.
• Ensure all new department associates receive proper review and training of job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Responsible for assisting the department manager with inventory, security, and expense control of the department.
• Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry (i.e., scheduling/labor laws, dress code, sanitation regulations, etc.).
• Resolve customer complaints to the full satisfaction of the customer.
• Ensure the department is merchandised in accordance with the needs of the community.
• Order, receive, unload and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
• Keep all deli/seafood products rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Effectively control proper storage limiting shrink and damaged goods.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
• Assist the department manager with planning work schedules and breaks; achieve payroll consistently by scheduling within budget.
• Ensure all wage and hour policies and regulations are adhered to.
• Maintain accurate records. Respond timely to all location mail, reports, and records.
• Offer product samples, answer product questions, and offer assistance in finding or suggesting product selection.
• Prepare special orders that are requested by customers (i.e., party platters, meat cuts, etc.).
• Helping minimizing all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost).
• Delegate and use initiative, ingenuity, and good judgment to act on opportunities and solve problems.
• Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
• Practice the “Cleaner’s Creed” and ensure company standards of safety, proper food handling practices, sanitation, and productivity are achieved.
• Ensure sales and work area are swept clean, orderly, and free from safety hazards; report hazards to management.
• Be sure to clean department equipment and tools, clean walls, fans, and drains in deli/seafood coolers.

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Verify price checks for customers as needed.
• Ensure all product labels, signs and prices are aligned with product.
• Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties assigned by management.

Roche Bros. Supermarkets