Customer Relations Representative - State Farm Agent Team Member

State Farm

  • Saratoga, CA
  • $65,000-85,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Job Title: Customer Relations Representative (Sales & Service – Hybrid Role)
Location: Saratoga, CA
Job Type: Full-TimeBe the voice of service. Build a career with purpose. Grow with us.At Shana Nelson State Farm, we're more than just an insurance agency—we’re a team committed to providing exceptional service while helping our clients protect what matters most. We’re looking for a Customer Relations Representative who thrives in a people-focused, fast-paced environment and is ready to take their career to the next level.This is a hybrid role blending both customer service and sales, ideal for someone who loves solving problems, building relationships, and making an impact in their community.What You’ll Be Doing:
  • Deliver exceptional service by responding to customer inquiries via phone, email, and in-person
  • Assist with policy updates, billing questions, and account maintenance
  • Support client retention through regular follow-ups and proactive communication
  • Identify customer needs and present insurance solutions where appropriate
  • Work closely with team members to ensure a seamless customer experience
  • Keep detailed records and ensure accuracy in customer files and documentation
What We're Looking For:
  • Excellent communication, empathy, and problem-solving skills
  • Ability to remain calm and solutions-focused in high-pressure situations
  • Previous experience in customer service or administrative roles preferred
  • Sales-minded attitude with a desire to grow professionally
  • Ability to work independently and within a collaborative team
  • Willingness to obtain an insurance license (we’ll support you!)
Why Join Our Team?
  • Competitive hourly pay + bonus opportunities
  • Career development with a path toward becoming a licensed insurance professional
  • Supportive and team-oriented work culture
  • Regular business hours—enjoy your evenings and weekends
  • Paid training & PTO Package
If you’re passionate about helping others, enjoy a mix of service and sales, and are ready to build a meaningful career—we’d love to connect.Apply today and take the first step toward growing with a winning team.

State Farm