DEPLOYMENT ENGINEER II
Donato Technologies Inc
- Tulsa, OK
- Permanent
- Full-time
- Participates in the planning, testing, and implementation of the City’s enterprise infrastructure
- Works directly with Architecture and Operations staff to facilitate safe and effective change into the environment
- Participates in systems life-cycle management (develop, deploy, continuous improvement, decommission) with heavy emphasis on developing and deploying new technology solutions
- Assists in developing system configurations to achieve optimum functionality, prepares and updates user manuals and system documentation, troubleshoots and rectifies computer system problems
- Participates in mentoring/training of other IT Systems Engineers and develops documentation for Operations staff, including system and user manuals
- Works closely with other IT staff, vendors, and internal customers to optimize, secure, and support the enterprise server environment
- Evaluates and tests major system upgrades, installs or upgrades system software, troubleshoots hardware/software related problems, and monitors system metrics to ensure upgrade objectives are met during User Acceptance Testing.
- Assists Project Services in developing project plans, schedules, and cost/benefit estimates for enterprise information technology projects
- Prepares and presents status reports and technical presentations to various audiences
- Responds to internal requests and system operation issues, aids programming and operations personnel in the utilization of software and resolution of user/systems problems
- Occasionally provides support for Enterprise Infrastructure Systems and Applications for the most complex of problems
- Assists in evaluating new technologies and in formulating recommendations for needed changes
- May perform as technical lead • Must report to work on a regular and timely basis
- Comprehensive knowledge of an Enterprise Infrastructure Applications and Systems, industry best practices and principles of enterprise systems
- Considerable knowledge of various enterprise level solutions, computer/server hardware, operating system (OS), networking, virtualization, backups, Storage Area Network/Network Attached Storage (SAN/NAS), and cloud concepts
- High level troubleshooting methods used with information systems and infrastructure-type applications, operational characteristics and capabilities of applicable systems management applications
- To troubleshoot and analyze high-level, complex systems/infrastructure applications/issues, formulate sound concepts/solutions, and effectively resolve problems
- To clearly communicate both verbally and in writing with all levels of customers
- To document advanced technology information in a succinct and understandable format
- To train and mentor others
- To coordinate, evaluate, and supervise the work of subordinates
- To recognize, analyze, and solve system and software maintenance problems
- To perform as technical lead with a high level of confidence in driving projects to completion without outside technical support
- To understand and influence the behavior of others within the organization, customers, or the public in order to achieve job objectives and cause action or understanding.
- A professional level working with computers, server hardware and applicable systems/networks/applications and related equipment