Front Desk Guest Service Agent

Benchmark Hospitality

  • Manchester, NH
  • $17.50 per hour
  • Permanent
  • Full-time
  • 6 days ago
Job Description:PropertyAbout UsWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Location DescriptionAt the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!OverviewFRONT DESK GUEST SERVICE AGENT – FULL TIMEJob Responsibilities
  • Provide outstanding service to our guests
  • Passion for guest hospitality
  • Work with guests for check-ins and outs
  • Professionally answer all guest questions
  • Previous hotel guest service experience preferred
Why join our team
  • The pay is $17.50 per hour
  • Earn more money with our incentives for perfect attendance, and coming in on a day off to cover a shift, and a quarterly bonus potential
  • Exceptional benefits
  • A wide array of medical plans to choose from for the perfect fit for you and your family
  • Two dental plans to choose from
  • Enjoy a variety of benefits even for our part time team members including 401k with a company match, outstanding travel benefits at hundreds of Hilton hotels worldwide, free parking, quarterly bonuses, free meals during your shift, and monthly employee celebration CARE Rallies
  • We pay weekly! Get paid every Friday.
  • Supportive Culture: Our team believes in the experience of both our guests and team members. We prioritize personal development, foster a culture of success, and understand that happy employees lead to happy guests.
QualificationsWhat You'll Bring:
  • A friendly and professional demeanor with excellent communication skills.
  • Strong organizational skills and attention to detail.
  • A passion for guest service with a positive, can-do attitude.
  • Ability to multitask and remain calm under pressure.
  • Previous experience in hospitality or customer service is a plus.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in hotel management software and Microsoft Office is a plus.

Benchmark Hospitality