Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsSummary:Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions. These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities. Individuals in this role require troubleshooting and customer service skills. They are organized, thorough, and have great attention to detail. This role also requires the ability to multi-task andhandle frequent interruptions. This associate will provide technical and tactical leadership for endpoint maintenance and support team and work with business analyst and customers. They will supervise and leads multiple projects/work initiatives/tasks concurrently.Primary Duties and Responsibilities:Works with business analysts, end user device engineers and customers (internal, external, and vendors) to understand user Endpoint Support requirementsAnalyzes business workflows to address business needsProvides feedback and limited approvals regarding requirementsSeeks and recommends improvements in Endpoint Support modelsProvides limited approvals for improvements in Endpoint Support modelsRecommends and tests new technologiesLeads or consults on short-term or long-term Endpoint Support planning efforts with team members, customers and other IT groupsDevelops cost/time estimatesAssesses/analyzes the need for and implements performance upgrades to PCsDesigns and deploys endpoint support processesPlans and schedules the installation and deployment projectsSupervises and can lead the planning, building, upgrading, and maintenance of endpointSupervises the deployment of new or upgraded images, software and hardware for multiple endpointsSubmits or updates configuration items within management toolsMakes recommendations on configuration optionsParticipates in and may recommend the design and implementation of equipment replacement plansCreates and contributes to technical knowledge articlesIdentifies and recommends new testing needsLeads and provides technical supervision for the planning, designing, and execution of testing effortsMay participate in the unit testing for new deployments or new components and remediates problemsCoordinates feedback on new software performance and testingEnsures that tests evaluate all possible impacts on the current systems or applicationsProvides technical assistance on issue assessment and resolutionWorks with manufacturers/vendors as neededCoordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problemsProvides technical guidance to team membersResearches, analyzes and recommends the implementation of software or hardware changes to rectify any problemsDevelops temporary solutions until permanent solutions can be implementedPartners with network and systems administration teams to ensure efficient operations of the desktop computing environmentDocuments and reviews solutions to common problems and responses for frequently asked questionsSupports business continuity and disaster recovery requirements, methods and procedures based on established policiesImplements contingency plans including reliable backup and restoration procedures, as neededParticipates in the identification of vulnerabilities and mitigation strategiesParticipate in R&D effortsProvide recommendations per customer feedbackParticipate in review of vendor proposalsAdheres to policies, procedures and standardsContributes to the development of policies, procedures and standards for Endpoint operational processesEvaluates and recommends new products for corporate standards listEnsures compliance with policies, procedures and standardsSupports IT inventory/asset management processesProvide recommendations related to inventory controlProvides on-the-spot training to end usersIdentifies training needs for end-users and the internal training organizationParticipates in the development of training materials, as directedProvides technical leadership coaching and mentoring to team membersProvides performance feedback to associates and leadershipSupports development and accuracy in endpoint technology knowledgeSeeks opportunities for coaching/mentoring for team membersAdministers corrective actions when warrantedRequired Skills and Qualifications:Bachelor's Degree in Computer Science, certifications or equivalent work experience, ITIL v3 Certification, Industry CertificationsTypically has 5 or more years in functional position or related work experience, education or trainingAdvanced knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsersThorough knowledge working within ITIL framework with ability to leverage and implement best practicesSkillful knowledge working in incident management ticketing system protocolsAbility to troubleshoot and support wireless and wired connectivityKnowledgeable in the building, imaging and setup of new device deploymentsCustomer Service oriented, and capable of comfortably working in a fast-paced team oriented environmentAdvanced ability to support citrix xendesktops and other virtual technologiesConference room (audio/visual) supportSolid verbal and written communication skillsWork Environment:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThe noise level in the work environment is generally quietPhysical and Mental RequirementsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsSedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearingVisual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus25% or more time is spent looking directly at a computerAssociate is frequently required to stand, walk (or otherwise be mobile)Ability to deal with stressful situations as they ariseWhat Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visitFull timeSalary Range*$72,200 - 103,290*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.Affiliated Companies: Affiliated Companies: AmerisourceBergen Drug Corporation
