Clinical Office Manager

• Are you looking for a career opportunity that will help you grow personally and professionally?

• Do you have a passion for helping others achieve Better Health?

• Are you ready to join a growing team that shares your mission?

• Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc.
• Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members
• Communicate with providers to ensure patient quality of care
• Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)
• Lead daily clinic huddles and assign proactive outreach call efforts to other team members
• Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner
• Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)
• Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures
• Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management
• Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows
• Participate in required team meetings and communicate updates and changes to physicians and staff
• Ensure team calendar, spreadsheets, and whiteboards are current and accurate
• Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
• Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
• Additional duties as assigned

• At least 4 - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)
• Minimum of 1 year of leadership experience, preferred
• CPR Certified preferred
• Commitment to patient care and confidentiality
• Strong oral and written communication skills
• Ability to accurately read and write medical terminology
• Knowledge of medical coding
• Knowledge of HIPAA
• Knowledge and understanding of OSHA and Biohazard guidelines
• Basic computer skills, including familiarity with electronic medical records
• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration
• Demonstrated ability to handle data with confidentiality
• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
• Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans
• Strong interpersonal and presentation skills
• Strong critical thinking and problem-solving skills
• Must be results-oriented with a focus on quality execution and delivery
• Appreciation of cultural diversity and sensitivity toward target patient populations

• Bachelor's Degree in healthcare administration or related field preferred
• Medical Assistant Certified, preferred
• Prior medical assisting experience strongly preferred
• Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures

• Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
• Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
• Requires ability to sit or stand for prolonged periods of time

• Must be able to lift and move patients and medical equipment as needed

• Requires ability to lift/carry up to 15 lbs
• Requires corrected vision and hearing to normal range
• Ability to sit for extended periods of time
• Ability to operate a motor vehicle and have own means of transportation

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

• Competitive base salary
• Medical, dental, vision, disability and life
• 401k, with employer match
• Paid time off
• Paid holidays

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