Computer Support Technician

IQUASAR LLC

  • Denver, CO
  • $50,000 per year
  • Permanent
  • Full-time
  • 13 days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Paid time off
  • Vision insurance
Makpar has an exciting opportunity for a Computer Support Technician (CST) to join our growing team. This role is largely responsible for providing operational support services to the organization. We are looking to fill client needs with a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours.
This IT Operations support role requires a service-oriented mentality, a high sense of ownership of the incidents, problems, and requests, a focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes..We are seeking a Computer Support Technician for a contract position.
  • Position: Computer Support Technician
  • Position Type: Full Time-Onsite
  • Location: Denver, CO
Job Description:Role Specific Duties:
  • All aspects of both Remote and Deskside computer support
  • Owning, tracking and resolving Information Technology (IT) incidents and requests
  • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
  • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
  • On Call Support
Qualification Requirements:
  • High school diploma or equivalent required; Bachelor’s degree preferred.
  • Two (2)+ years’ experience in an enterprise call center, help desk, service desk, and/or desktop support operations
  • Experience configuring, installing, troubleshooting, and maintaining MS Windows/Apple operating systems in a large network environment
  • Problem Management and Critical Thinking skills (Resource Allocation and Application)
  • Acclimate/Accommodate within changing IT Environments
  • Active listening skills and effective communication skills
  • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.
Certifications:
  • HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) -- required within 90 days of hire
  • CompTIA A+ Certification -- required within 90 days of hire
  • Microsoft Certification preferred (e.g. MCTA, MCSA, MSCE, MCSM, etc.)
  • Apple Support Certification preferred
Required Technical Knowledge / Skills:
  • Incident Management
  • Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
  • Enterprise ticketing application experience – Technical Ticket System experience preferred.
  • Installation and maintenance of Windows OS
  • Device Enrollment Intune/Azure
  • Installation and maintenance of Apple devices
  • Installation and maintenance of mobile devices
  • Installation/updating of desktop software
  • Remote desktop connections
  • General Networking knowledge
  • Network and local Printer Support
  • Backup and recovery (OneDrive/SharePoint)
  • Preferred Computer Imaging knowledge
  • Desktop performance monitoring and optimization
  • Antivirus support a plus
Employee Benefits:Makpar offers a comprehensive benefits program including various options in the plan e.g. Health, Dental, Vision, 401k, PTO, and much more.If you are interested in this position, please send me a copy of your latest resume at bob.hafiz with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!● Availability to start a new job● Best Rates● Contact #Please don’t hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.Regards,Bob Hafiz | Technical RecruiterRepresenting MakparPhone: 703 962 6001 Ext.No.530Direct: 703-936-0013Makpar Corporation8a/HUBZone/WOSB/EDWOSBwww.makpar.comISO 9001: 2015CMMI-DEV ML3 and CMMI-SVC ML3Winner of SBA 2019 Subcontractor of the Year Award, RegionAn Equal Opportunity Employer:Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.

IQUASAR LLC