Bilingual English/Mandarin Eligibility Coordinator
Konnect Resources
- Los Angeles, CA
- Permanent
- Full-time
- Maintain knowledge of Title V Regulations as applicable for all CDD programs.
- Enroll and certify families and determine eligibility for the programs.
- Prepare and issue Notices of Action to participants on a timely basis.
- Make calls to participant employers to verify income and need for service.
- Maintain an Eligibility Waiting List, participate in CDD Programs outreach activities and recruitment efforts.
- Prepare and submit reports to the Eligibility Manager in a timely manner.
- Maintain current and accurate records in the database while maintaining confidentiality.
- Maintain complete and organized parent, children, and provider files.
- Monitor documentation of services required by program agreements.
- Represent the agency in the community and with other agencies.
- Participate and contribute in the agency and departmental staff meetings and workshops as assigned.
- Assist with updating in-house policies and procedures, as well as other required forms.
- Provide all participants with information regarding parental choice and other program requirements.
- Assist with file reviews and overall preparations for program audits.
- Perform other job related duties as assigned by the supervisor.
- Must have a High School Diploma (or equivalent) with a minimum of two (2) years of experience working in customer service or with a social service agency related to children’s programs.
- Associate Degree in Child Development, is a plus.
- Must be bilingual English/Chinese (Cantonese and Mandarin), with the ability to write and speak fluently in both.
- Ability to work well with people with sensitivity to the needs of children and families.
- Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors and the public to work as part of a team and collaborate with colleagues.
- Proficient computer and data entry skills required.
- Must possess exceptional attention to detail, time management and organizational skills.
- Must be fully vaccinated.