Retail Sales Associate

• Provide exceptional experiences to every customer using the Sell with Style steps

• Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by

• Share product knowledge for the current add on when styling customers

• Complete customer bag checks when required

• Have a clear understanding of store's targets set daily, weekly and monthly and how the store is tracking on a

• Assist in the overall achievement of store sales and performance indicators.

• Track sales hourly using the store diary

• Continuously improve on all company KPI's

• Utilize all tools within store diary to achieve KPI benchmarks

• Have a clear understanding of the proper use of the mechanical stud and clasp ear device

• Provide safe and sanitary ear piercing to customers

• Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens

• Merchandising – to assist in merchandising and housekeeping

• Execute all floor updates, range updates and promotions exactly as per planogram

• Sale set ups completed as per sale guidelines

• Signage needs to be correct and up to date as per guide in the Lowdown and on planogram

• Ensure ‘time to shine' (morning cleaning) and ‘recovery ‘(end of day merchandising) is completed daily

• Ensure your store is clean and tidy for customers at all times- order cleaning products as required

• Log all maintenance issues through the ‘Service Desk' within 24 hours (excluding Maintenance and Marketing)

• Keep the backroom clean and tidy - No stock in backroom

• Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)

• Ensure the stock is processed according to company standards (IBT's etc.)

• Product must be replenished into ranges once deliveries are received within 24 hours

• Complete stock audits daily/weekly by end of day Friday

• Refill product from cupboards every day

• Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged.

• Product may be considered as broken/faulty – ensure all product is repaired immediately and put back onto

• All product that is non-repairable must be scanned out the same day found.

• Complete visual merchandising and store promotional directives, including product placement, fullness,

• Ensure you're presented as per current Lovisa Style Guide

• Wear the team piece on every shift

• Conduct yourself in a professional manner at all times

• LOLA – to ensure that you read, understand and action all points in the Lowdown and any ‘Lovisa

• Store – to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.

• Email and Phone Calls – Respond to any phone calls within 24 hours and any emails within 48 hours.

• To comply with all aspects of the Lovisa Employee Manual

• To comply with all aspects of the Lovisa Security Manual

• Be up to date with all policies and procedures

• Security – maintain security awareness according to Lovisa policy

• Use daily cash up sheets to ensure cash register balances at all times

• Be coachable in all aspects, flexible and proactive in style

• Start / Finish Times – As per roster within retail hours.

• Any hours worked outside your rostered times must be with the expressed agreement of your Regional

• Other duties and special projects within skill and competency level as required.

Lovisa