Field Service Technician

• Medical Coverage: Choose between a fully covered HDHP with H.S.A or a Buy-Up Plan, both paired with an HRA.
• Dental and Vision Insurance
• Short-Term and Long-Term Disability
• Health Care and Dependent Care Spending Account (FSA)
• Life Insurance (with optional upgrades)
• 401(k) Plan with 3% Safe Harbor Contribution
• Employee Assistance Program
• Generous PTO, Vacation and 12 paid Holidays
• Paid Maternity/Parental Leave
• Flexible Work Schedules

• Follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable. Immediate reporting of any safety violations or concerns.
• Perform on site commission and periodic testing of power distribution equipment for Health Care Facilities according to NFPA 99 standard.
• Train installation contractors, hospital staff, and 3rd party service partners on proper use and maintenance of BENDER products and solutions.
• Compile data and prepare professional test report packages for customer record.
• Provide on call (24/7) technical product field support service.
• Troubleshoot and perform basic warranty analysis and repair of on-site equipment.
• Continuously update and improve BENDER and competitor product knowledge.
• Provide internal stakeholders, identified facility administration, and key maintenance personnel for promotion of annual testing and maintenance contracts.
• Report customer feedback for quality, marketing, and new product development.

• Mentor associated interns as required.
• Complete reports and metrics as required by management.
• Assist in the development and continual maintenance of process, procedures, and supporting documentation as required by management.
• Provide input to operations, marketing, and engineering to continually optimize inter-department workflows.
• Assist in the active promotion of retrofit, accessory, and custom application sales.
• Other duties as assigned by supervisor.

• 2 year Associates Degree or equivalent (e.g. certified electrician)
• Minimum 3 years' experience in Electrical Technology, Biomedical Technology or similar technical field
• Working knowledge of National Electrical Code (NFPA 70) and safe electrical installation and testing techniques
• Ability to read/understand schematic drawings, panel schedules, and specifications
• Strong computer skills and basic knowledge of communications networking
• Must be highly efficient with Microsoft Office tools (Word, Excel, PowerPoint, & Outlook)

• Required travel up to 90% of scheduled work time (passport required)
• Extremely efficient with detail-oriented assignments while multitasking and meeting deadlines
• Possess confidentiality, integrity and professionalism
• High energy / motivated personality
• Willingness to learn new things
• Ability to work both independently and with a team

• Frequent sitting for extended periods of time
• Frequent extended periods of walking and standing
• Frequent operation and use of computer
• Frequent lifting and moving of 10-45 pounds
• Frequent use of power tools, measurement tools, and hand tools
• Frequent stooping, bending, crouching, reaching or crawling
• Position requires manual dexterity and the ability to use hands/fingers, touch and feel
• Must be able to communicate effectively in English, including speaking, reading, writing, and listening.
• Specific vision abilities include close vision, distance vision, depth perception and ability to adjust focus
• Capable of adequate judgement, decision making, reasoning, comprehension, strong English written and verbal communication and stress control.
• Incumbent must have the ability to count accurately, add, subtract, multiply, divide and record, balance and check results for accuracy.
• Must be able to understand and follow basic English instructions and guidelines, complete routine paperwork, as well as prioritize work schedule

• This position operates in mixed environments including but not limited to:

• Office environment - average indoor conditions and noise.
• Healthcare critical patient care spaces - average indoor conditions and noise, occasional blood, urine, and/or bodily fluids within visible proximity of work area.
• Construction sites - may or may not be heated or cooled, occasional high noise and construction vehicular traffic.

Bender, Inc