Level 1 & Level 2 Desktop Technicians
Royal Communications Consultants
- New York City, NY
- Temporary
- Full-time
Location: Midtown NYC - ONSITE
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for new buildingJob Description/ Responsibilities
- Install, configure, troubleshoot desktop and workstation equipment and software. including telephones, desktop/laptop computers Microsoft and Apple) and printers.
- Handle equipment installation and moves with little or no supervision.
- Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
- Basic knowledge of the organization's equipment and associated software and services.
- Work well under supervision.
- Training will be provided.
- Excellent communication skills.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.
All technicians for this effort will be required to participant in a mandatory, in person, training session. This training session will occur before the project begins.SCOPE OF WORK for Level 2 Desktop Technician
- Install all the equipment that has been staged by the Level 1 Team.
- Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.
- Stage each desk with the necessary equipment.
- Standard desk includes two monitors, VDI, camera, and peripherals.
- There will be additional equipment for each trader desk.
- Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.