Job CategoryServices GroupStore Number or Department000883 Holland MI StoreJob DescriptionThe Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.Key ResponsibilitiesHelps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.Basic Qualifications6+ months experience diagnosing, troubleshooting, or repairing technology productsExperience actively using and learning about consumer electronicsStrong ability to prioritize and multi-task in a fast-paced environmentAbility to work a flexible schedule inclusive of holidays, nights and weekendsReq #943285BRZip49424-9674Job LevelIndividual ContributorEmployment CategoryPart timeBrandGeek SquadAdditional Job InformationJoin our team!While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.Ready? Let's do this!If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.Not ready to apply? Connect with us on , , or .Search CategoriesGeek Squad, RetailMinimum Pay ($)15.00Maximum Pay ($)19.48BenefitsBest Buy offers a range of benefits to support your overall well-being, as outlined in the . Eligibility may vary.
