Sr Innovation Product Consultant

• This role is responsible for leading the development of the product strategy, design, and implementation of innovation projects that aim to achieve positive and sustainable results. They support Operations departments to align People, resources, and procedures to reduce cost and complexity while maximizing Employee and Customer satisfaction. Ensures the delivery and optimization of new products and processes is understood by decision makers and delivery teams across the enterprise.

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

• Leads the product management of new processes, tools and experiences
• Sets the strategic plan to achieve business and design goals that may include prioritization of focus areas for innovation, optimization of new product deliveries and guiding the adaptation of adjacent processes
• Acts as the expert of the design, features and specifications of their products
• Leverages enterprise capabilities and coordinates with product stakeholders to establish a repeatable and efficient product delivery practice
• Collaborates with business analysts to monitor and analyze performance of assigned products and processes
• Supports executive decision making with evidence-based guidance and consulting
• Communicate timelines, risks, issues, key decisions to multiple stakeholders
• Encourage consensus among multiple parties with conflicting and diverse viewpoints
• Build confidence and sustain trusted relationships with key stakeholders
• May perform other job duties as directed by Employee’s Leader

• Ability to collaborate across multiple stakeholder groups and effectively communicate strategy and plans
• Skilled in and able to guide others in deconstructing complex problems into opportunity areas
• Ability to use multiple types of quantitative and qualitative data to prioritize and value product enhancements
• Ability to use design thinking mindsets and guide others to solve complex problems and advocate for new solutions
• Knowledge of product management practices and ability develop and communicate new product design intent, mandatory features and required specifications
• Ability to manage and align interrelated products in both the physical and digital worlds
• Knowledge of project management practices and ability to hold multiple delivery teams accountable for meeting business objectives
• Skilled in process mapping and data visualization tools
• Ability to use and guide others in an empathetic approach to change management practices when deploying new products or processes
• Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization
• Ability to quickly understand assignments and complete them with minimal leadership oversight
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Required: High School Diploma or GED

• Expert level experience, seasoned and specialized knowledge in:

• Leading complex cross-functional initiatives and aligning stakeholders at all levels
• Developing strategies, plans, and solutions to address complex or ambiguous problem
• Project management
• Change management
• Product management

• N/A

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible

• Southwest will help fund your 401(k) retirement savings with Company

• Potential for annual ProfitSharing contribution in the Southwest Retirement

• Competitive health insurance for you and your eligible dependents (including

• Southwest offers health plan coverage options that start from the very first day of

• Explore more Benefits you’ll love:

Southwest Airlines