Floating On-Site Administrative Assistant

• Property Name: Valle at 9209 Kenwood
• 9209 Kenwood Dr, Spring Valley, CA 91977, USA
• Full-Time
• Unit Count: 57
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties.

• Maintain leasing records.
• Record move-ins and move-outs in accounting system.
• Verify all documents required for resident are in the lease file.
• Make bank deposits.
• Record bank deposits in cash log and report deposit to corporate accounting.
• Complete delinquency report.
• Complete move-out paperwork within 96 hours of apartment becoming vacant.
• Completion of month end report.
• Code all bills for payment and copy.
• Maintain declining budget book.
• Enter bills into accounting system, if applicable.
• Realize the maximum revenue potential of the property.
• Timely collection of rents and other income due to Owner.
• Timely service and enforcement of evictions for non-payment of rent and violations of the community rules and regulations that cause loss of revenues.
• Ensure collections of rent through vacating date.
• Ensure the timely vacating of all apartments to minimize loss of income.
• Inspect all vacated apartments for accurate costs of turnover.
• Submit files to attorney for possession and monitor progress to obtain timely repossession.
• Participate in leasing activities as requested.
• Show available apartments.
• Practice professional leasing techniques.
• Be aware of current advertising and market programs for the apartment community, as well as all community rules and regulations, policies and procedures.
• Perform a closing ratio of 40% of the prospective residents.
• Ensure that a thorough background check is done on all prospective residents, before approval for occupancy.
• Strive for good resident/management relations, to retain desirable residents.
• Ensure the safety, comfort and privacy of all property residents.
• Be aware of the existing and changing market conditions.
• Be familiar with the competition and surrounding area of the apartment community.
• Assist Community Director with the following.
• Preparation of weekly report.
• Move-out paperwork.
• Completion of month end report.
• Perform clerical functions.
• Answer the telephone with a smile.
• Keep accurate records of resident and property activities.
• Collect and record rent and deposits and ensure safety of money collected.
• Issue notices for violations of the community rules and regulations.
• Open and distribute mail.
• Order necessary office supplies with appropriate approval.
• Assist residents with the reporting and recording of maintenance needs.
• Maintenance Compliance
• Track completion of service requests within 24 hours. Maximum allowable time to be 48 hours.
• Maintain Maintenance Log.
• Enter maintenance requests into accounting system.
• Maintain capital improvement log.
• Lease Renewals
• Maintain monthly lease expiration reports.
• Review lease expirations and necessary increases with Community Director.
• Enter rent increases into the accounting system.
• Update current market rents in system to conclude accurate market deviation.
• Conduct move-in orientation functions requested.
• Other
• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, accounting-related software, email, internet).

• Must have a familiarity with affordable housing programs, including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds.

• Basic Computer Skills
• Customer Service
• Google Drive
• Google Mail (GMail)
• Internet Use

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

FPI Management