Administrative and Legal Liaison
Acacia Network
- The Bronx, NY
- $65,000 per year
- Permanent
- Full-time
- Conduct collection calls in a professional manner
- Contact delinquent tenants by telephone, email, and letters, in accordance with Agency collections policies, with the highest level of professionalism
- Issue payment reminders and late notices to document collection efforts
- Prepare and distribute monthly arrears report
- Prepare paperwork required to initiate legal cases
- Maintain reports and thoroughly document collection efforts
- Communicates regularly with leadership and peers to provide updates on collections; confer with property managers on appropriate strategies to improve, as necessary
- Report out on monthly collections; develop metrics to track, maximize and achieve 95% collection rate
- Resolve billing issues, accounts receivables delinquencies and update Yardi, as needed
- Identify issues attributing to account delinquencies and discuss with leadership
- Mail correspondence to customers to encourage payment of delinquent accounts.
- Triage concerns and collaborate with the legal department on collection matters.
- Coordination with OLA and property managers on eviction proceedings.
- Assist tenants with the coordination of applicable payment support; i.e. HRA One-Shot Deals
- Focus on tenants with repeated delinquencies and identify trends in non-collection
- Assist tenants with compliance with annual subsidy required certifications/subsidy reinstatement
- Set tenants up with RentCafe, when launched via Yardi
- Provide administrative support to SVP of Affordable Housing.
- Conduct sites visits as needed for collection purposes
- High school diploma required
- Knowledge of accounts receivable aging reports
- Ability to effectively and appropriately interface with diverse set of constituents
- Strong oral and written communication skills, detailed-oriented, and computer proficiency.
- Knowledge of Yardi, Microsoft Outlook, Microsoft Word and Excel required.
- High level of customer service experience
- Team oriented but ability to work independently, with limited supervision