Security Supervisor

• Oversee and enforce daily procedures and responsibilities for Security personnel.
• Managing disputes, finding practical solutions to complex problems, and maintaining a calm and professional demeanor in high-pressure situations.
• Supervise and manage Security Officers, ensuring their adherence to company policies and state regulations.
• Direct and/or conduct internal criminal and civil investigations; act as a liaison with Law Enforcement and Emergency Services.
• Manage government-mandated safety and security programs, including bloodborne pathogen and hazardous communication training.
• Provide exceptional customer service to guests and resort visitors, addressing their needs and concerns.
• Collaborate with various departments to address and resolve issues, adapting to their evolving needs.
• Perform essential computer functions, such as typing incident reports, managing email communications, researching safety standards, and maintaining security systems and electronic key controls.
• Ensure that all security activities are compliant with corporate policies and state laws.
• Supervise or conduct incident investigations as required, responding to critical incidents and managing incident scenes, including fire alarms.
• Oversee the operation and maintenance of security systems, electronic locks, and key control access systems.
• Write detailed and accurate reports promptly for daily review meetings, including documenting crimes, internal investigations, and other required reports.
• Oversee resort surveillance, including vehicle, foot, and video monitoring of pools and storage areas.
• Coordinate and supervise security for special events.
• Perform duties of subordinate officers and, if needed, the Security and Safety Director.
• Attend and participate in operational, staff, safety committee, and risk management meetings as directed.
• Ensure adherence to Westgate’s Disaster Plans, Emergency Procedures, and Standard Operating Procedures.

• 1+ years of Security experience.
• 1+ years of Supervisory experience.
• Hotel experience is preferred but not required.
• Red Cross Certification, CPR, AED, First aid.
• Excellent customer service skills.
• Ability to work in dynamic environments.
• Must be able to stand and remain mobile for extended periods.
• Able to lift up to 50 lbs.
• Must be over 21 years old.
• Must be able to work weekends and holidays.

• Highly discounted Epic Locals Ski Pass.
• FREE Ski, Snowboard and Mountain Bike equipment Rentals.
• FREE garage parking.
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.).
• $2.00 in meals in Team Member Breakroom.
• Comprehensive health benefits – medical, dental and vision.
• Paid Time Off (PTO) – vacation, sick, and personal.
• Paid Holidays.
• 401K with generous company match.
• Get access to your pay as you need it with our Daily Pay benefit.
• Wellness Programs.
• Tuition Assistance.
• Employee Assistance Program (EAP).
• Advancement & development opportunities.
• Community Involvement Programs.

Westgate Resorts