Network Operations Center Engineer

• Support the organization under the Global Network Operation Support Center (GNOSC) management providing 24x7x365 Network Operations Center support
• Perform operations and maintenance of the organization’s general service network infrastructure, primarily troubleshooting and managing configurations on network routers, switches, encryptors, and firewalls
• Perform network and firewall engineering, monitoring and administration functions as required, provide initial analysis and troubleshooting on issues identified with network monitoring tools and provide troubleshooting support to end users on the network as well as other general networking tasks
• Generate and provide status reports, provide network anomaly analysis, and develop engineering red lines as needed to support network maintenance actions, engineering changes/upgrades, and security vulnerabilities
• Respond to Remedy Incident Tickets, working with customers to resolve network communication issues
• Other duties as assigned

• Bachelor’s Degree in relevant engineering or technical discipline preferred
• Cisco CCNA Certification required
• DoD 8570 Level II Certification required (ex. Security+)

• 4+ years of professional experience in the required task area
• Demonstrable experience with networking (LAN/WAN), TCP/IP, Multicast, OSPF, BGP routing protocols, and various WAN network mediums
• Familiarity with monitoring tools such as SolarWinds, Micro Focus ITOM, NetScout, networking (LAN/WAN) and basic troubleshooting network anomalies (command line access to network devices such as Cisco routers/switches)
• Familiarity with Remedy Action Request System
• Demonstrable understanding of COMSEC, Circuit Actions and DISA Tech Control procedures
• Experience with Cisco routers/switches, Palo Alto Firewalls, McAfee, Wildfire, and FireEye IPS/IDS, Citrix NetScaler, Blue Coat Proxy and SSL Decryptors
• Experience with IT Services Configuration Management processes
• Experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV/SolarWinds)
• Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation

• Must be a US citizen

• Candidate must be in possession of a minimum DoD issued Secret Clearance

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

KIHOMAC