EMS Customer Relations Coordinator

Billings Clinic

  • Billings, MT
  • Permanent
  • Full-time
  • 2 months ago
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!You can make a difference here.About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. for more information or .Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. to learn more!Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. to learn more!EMS Customer Relations Coordinator
LOGAN HEALTH - 7550 (Generic Location)
req10184Shift: Varies
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $28.33 - $39.66This is a courtesy posting on behalf of Logan Health. To apply, proceed to the following link:https://loganhealth.wd1.myworkdayjobs.com/Logan_Careers/job/Kalispell-Montana/EMS-Customer-Relations-Coordinator_Req14061Elevate Emergency Care. Connect Communities. Be the Voice of Our Lifesaving Services.Logan Health and Billings Clinic are seeking a passionate and dynamic EMS Customer Relations Coordinator to champion our air and ground ambulance services across Montana. In this high-impact, system-level role, you'll combine relationship-building, marketing, and outreach to ensure our emergency medical services are top of mind for referring agencies and community partners.Our Mission: Quality, compassionate care for all.
Our Vision: Reimagine health care through connection, service and innovation.
Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.This is more than a marketing role - it's a mission. You'll be the bridge between our emergency medical teams and the communities we serve, playing a vital role in improving patient outcomes through education, visibility, and connection.Why Join Us?
  • Make an Impact: Help increase awareness of critical EMS services that save lives every day.
  • Travel with Purpose: Hit the road to visit facilities, build relationships, and deliver meaningful education about our specialized services.
  • Collaborate Across the System: Work with trauma, stroke, sepsis, and STEMI teams to align marketing efforts with lifesaving care.
  • Be a Community Partner: Represent EMS at events, expos, and health fairs - becoming a recognizable face in regional outreach.
  • Grow With Us: Join a mission-driven team backed by two of Montana's premier healthcare systems.
Work Location & Travel ExpectationsThis is a remote position based in Montana. While your home office may be wherever you're located in-state, this role is primarily on the road. Regular travel across Montana is required to engage with referring agencies, hospitals, EMS partners, and community organizations. You will serve as a visible and trusted representative of both Logan Health and Billings Clinic EMS services in communities large and small.
Travel is a core component of this role - candidates must be comfortable with frequent day trips and occasional overnight stays across the region.What We're Looking For:Education/Experience:
  • Associate or bachelor's degree in a healthcare-related field preferred.
  • One (1) year of marketing, communications, or healthcare industry experience preferred.
Skills:
  • Strong writing, editing, and presentation abilities.
  • Creative, collaborative, and motivated self-starter.
  • Proficiency in Microsoft Office required; Adobe Creative Suite preferred.
Additional Requirements:
  • Valid driver's license with a clean driving record.
  • Willingness to travel frequently within the service region.
  • Passion for service excellence and building community connections.
What You'll Do:
  • Implement strategic marketing and outreach initiatives for both air and ground ambulance services.
  • Develop trusted relationships with referring facilities, EMS leaders, and community partners.
  • Deliver impactful education sessions and represent the EMS program at internal and external events.
  • Collaborate with clinical quality teams to align messaging with patient care goals.
  • Track success through metrics and continuously improve community engagement strategies.
  • Organize and participate in community and fundraising events to promote the EMS program and its values.
Your Next Step:If you're ready to represent a vital and fast-paced service, grow your career in healthcare marketing, and truly make a difference in your community - apply today!Fuel health. Empower lives. Thrive with purpose.Shift:
Day Shift - 8 Hours (United States of America)Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.Notice of Pre-Employment Screening RequirementsIf you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
  • Criminal background check
  • Reference checks
  • Drug Screening
  • Health and Immunizations Screening
  • Physical Demand Review/Screening
Equal Opportunity EmployerLogan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atBillings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.

Billings Clinic