Front Desk Agent

Marriott

  • Fort Walton Beach, FL
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.Responsibilities:
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Field customer complaints when necessary
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications:
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent
About Company:
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

Marriott