DescriptionJob Type: Full-timeLocation: Fife, WAReports to: BDC Service ManagerSalary: $16.50 - $23.00Kickstart Your Career in Automotive with Larson Automotive Group!Looking for more than just a job? At Larson Automotive Group, we're offering an opportunity to get your foot in the door of one of the fastest-growing industries around. We're on the hunt for energetic, motivated, and customer-focused people who want to learn, grow, and build a career they can be proud of.As a Customer Care Associate, you'll be the friendly voice that welcomes guests, helps set appointments, and makes sure every customer has an amazing experience. No experience in automotive? No problem-we'll train you, support you, and set you up for success.Why You'll Love It Here
Growth from Day One - We promote from within and help you move up in sales, service, or management.
Training + Mentorship - Learn the ropes from a supportive team that wants to see you succeed.
Fun, Fast-Paced Team Culture - Be part of a group that works hard, helps each other, and celebrates wins together.
Perks + Discounts - Save on vehicles, service, and parts while building your career.
Values That Matter - Respect, honesty, and integrity aren't just words here-they're how we do business.
What You'll Do
Greet customers with professionalism and a smile-whether on the phone or in person.
Handle calls, schedule test drives, and assist customers with setting appointments.
Follow up with customers to make sure they feel valued and informed.
Keep communication clear, friendly, and helpful.
Support the sales team with admin tasks to keep the day running smoothly.
What We're Looking For
A positive attitude and eagerness to learn.
Strong communication skills-you enjoy talking to people.
Ability to stay organized and multitask in a fast-moving environment.
Team player who's excited to grow with us.
No automotive background needed-just bring energy and drive!
Ready to Start Your Journey?This is your chance to jump into a growing career with a team that has your back. At Larson Automotive Group, you're not just taking a job-you're building a future.Apply today and start your career in the automotive industry with Larson Automotive Group!Larson Automotive Benefits:Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage.Company-Paid Life & AD&D Insurance:o $10,000 in life insuranceo $40,000 in AD&D insurance for all benefits-eligible employeesAdditional Coverage Options:o Supplemental Life and AD&Do Long-Term Disability (LTD)o Accident Insuranceo Hospital Indemnityo Pet InsuranceWellness & Support ProgramsEmployee Assistance Program (EAP): A confidential, no-cost program offering support for:o Mental health and emotional well-beingo Substance abuseo Financial and legal challengeso Family and relationship concernsKOFE (Knowledge of Financial Education): A free financial wellness program that provides budgeting tools, educational content, and personal finance support.Retirement Planning401(k) with Company Match:o Eligible after 60 days of employment (age 21+).o Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years.o Company match: 50% of the first 4% contributed.o Optional flat-dollar and ROTH contributions available.o Employees can opt out at any time.Time Off & HolidaysPaid Time Off (PTO):o Accrual begins on your first day.o Eligible to use after 90 days of employment.o Accrual schedule:0-2 years: 1 hour per 40 hours worked3-10 years: 1.53 hours per 40 hours worked10+ years: 2.30 hours per 40 hours workedPaid Holidays: Hourly employees receive six paid holidays per year.Employee PerksEmployee Vehicle Purchase Program: Access exclusive pricing on all brands we offer. Contact your dealership's General Manager to learn more.We are committed to supporting our employees with the resources they need to thrive-personally and professionally. Join Larson Automotive Group and build a rewarding future with a team that invests in your success.Requirements
High school diploma or general education degree (GED) and/or six months related experience and/or training.
Must have reliable transportation.
Must be able to work full time hours.
Ability to read and interpret documents.
Ability to write reports and correspondence to customers.
Bilingual applicants are encouraged to apply!
Basic mathematical aptitude
Quickly and independently problem solve.
Ability to quickly adapt to customer needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.