SENIOR PHLEBOTOMIST

• Demonstrate competency in HIS functions for patient registrations; collect accurate patient information, review and enter physician orders into the computer, complete patient forms and identifications.
• Perform patient demographic inquiries to verify information, assuring the accuracy of patient identification through the use of two identifiers.
• Demonstrate knowledge of insurance guidelines; verifies insurance via online eligibility system and update per response.
• Complete forms as required and appropriate and use the appropriate registration codes.
• Comply with current registration, coding and billing policies.
• Utilize the order entry system for resolution of order errors, troubleshooting and placing work orders.
• Demonstrates competency in Laboratory Information System (LIS) functions; accurately place orders, look up test codes, collection information, physician demographics, faxIQ, etc.
• Monitor various reports to track specimens and/or results.
• Monitors HIS-LIS interactions and communications, corrects minor issues, and reports unresolved problems to help desk or appropriate individual.
• Complete daily operational tasks and logs pertinent information.
• Monitor "orders not processed" to track missing orders/specimens.
• Follow standard precautions when performing venous or capillary phlebotomy.
• Assure the correct identification of patient and specimen, using two identifiers.
• Follow written department protocols for blood collection, including "order of draw", pre- and post-venipuncture care.
• Demonstrate minimal redraws and performs in compliance with redraw policy.
• Maintain acceptable blood culture contamination rate of

• Interact effectively with healthcare providers and patients to obtain and exchange information needed to expedite quality laboratory services.
• Assures that telephones are answered with professional etiquette and manages calls to keep hold time and transfers to a minimum.
• Remain current with changes in department protocols in order to communicate accurate information.
• Fill supply orders and send supplies to floors or off sites as needed.
• Progress specimens to sections in an organized manner, recognizing the impact on overall operations.
• Maintain and organize a variety of documentation to monitor, record and represent departmental operations.
• Scan and index documents for future retrieval.
• Document receipt of specimens and processes laboratory orders while assessing basic specimen appropriateness.
• Access patient orders and specimens according to current policies and procedures.
• Adjusts information to enable maximum results reporting efficiency, e.g. documents orders to be faxed, etc.
• Keep current on the test menu and specimen requirements.
• Comply with established protocols for specimen identification and labeling; follow specimen rejection policies and document appropriately.
• Respond promptly and effectively to changes in work volume and processing re-prioritization.
• Assure accurate transfer of physician orders and special instructions for processing and reporting.
• Compile, sort, mail and process results in a timely, accurate manner.
• Monitor and take corrective action to investigate delays in pending reports or incomplete physician information.
• Maintain physician database to reflect changes in demographics.
• Process faxes and results to expedite results reporting, assuring professional appearance and quality of the report.
• Maintain operational readiness of the work area to assure continuity of service between and among staff.
• Maintain adequate supply inventory.
• Maintain temperature charts, sharps containers, etc. at off sites, and initiate corrective action to variances.
• Organize, prioritize and send out testing performed in Excela laboratories or in approved reference laboratories.
• Organize samples for send out testing.
• Ready samples for transport, including any and all computer work required, i.e. click and pack, tracking, etc.
• Receive reference lab reports and scan reports into the system.
• Maintain send out testing supplies and requisitions.
• Manage study protocols that are sent to research laboratories.
• Operate hospital vehicles in compliance with all regulations, ensuring safe and efficient travel between collection sites.
• Lead in the phlebotomy competency and validation of new employees, RN's and technical partners.
• Other duties as assigned.

• High School Diploma, GED or higher level of education.
• Completion of Phlebotomy or Medical Assistant Training Program or six (6) months experience performing phlebotomy.
• Two (2) years of phlebotomy experience.
• Completion of registration training.
• Knowledge of coding, basic math, and payer/insurance benefits.
• Knowledge of Microsoft Office applications and general office related equipment, such as a fax or copier.
• Medical terminology and specimen knowledge and laboratory information system experience preferred.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

• Experience in Healthcare setting.

• Valid Driver’s License (if out of state hire, the record report from applicable state’s driver license department is required).

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Independence Health System