Managed Print & Product Specialist

Modern Office Methods

  • Canonsburg, PA
  • Permanent
  • Full-time
  • 3 days ago
OVERVIEW & PURPOSEThe ideal candidate will be an experienced salesperson who is comfortable generating sales leads by maintaining relationships with current clients and driving new sales opportunities when engaged by an Account Executive (AE). This candidate will be able to understand a prospective client's needs and offer an ideal solution. This position will also be responsible for activities designed to increase client satisfaction levels and increase market share for the company by performing the following duties: ESSENTIAL FUNCTIONS * Work with the AE, operations, and help desk to schedule client training appointments as needed
  • Drive your personal vehicle to scheduled client training appointments throughout a multi-state territory
  • Facilitate training for clients before, during, and after they enter into an agreement with MOM for office systems and related services
  • Display or demonstrates product, using samples or catalog, and emphasizes scalable features
  • Instruct client employees or purchasers on the use of the office system
  • Create instructional material, handouts, presentations and videos to aid in the training of equipment and software
  • Assist network engineers with the installation of multifunctional products as necessary
  • Support the software applications associated with our products, fully understanding the applications to reinforce their value and functionality to both the AEs and our clients
  • Perform periodic training on software applications, new products, special features, etc. for our internal sales team per the direction of management
  • Investigate and resolve client problems
  • Attend trade shows and company sales meetings
  • Work independently, as well as collaboratively, with the AE team to identify and close Managed Print Services (MPS) opportunities
  • Assist clients and prospects by analyzing and evaluating their print management requirements and needs; propose an MPS maintenance/service solution that meets company profitability goals and that will be cost effective for our clients
  • Build and maintain relationships with current as well as new clients
  • Exceed all assigned sales quotas
  • Sell printer maintenance/service agreements to current and new customers
  • Keep impeccable records through client relationship management software (SalesForce)
  • Prepare and calculate necessary sales proposals or bid compilations
  • Understand how our mission outweighs the competition
  • Handle objections and get deals closed within company sales processes
  • Prepare and facilitate order process with properly signed and completed paperwork
  • Participate in Business Technology Reviews with assigned clients
  • Ensure that all client equipment is installed, completed, and that the client is entirely satisfied
  • Report and/or handle client complaints in conjunction with the client loyalty and service departments
  • Work effectively with service technicians to keep continuity of excellent service
COMPETENCIES * Proficient computer skills and instructional software
  • Must maintain a good working knowledge of all equipment the company sells
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • The ability to be flexible but organized in day-to-day operations
SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibility. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and routinely uses standard office equipment, such as computers, phones and multifunction devices. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. POSITION TYPE & EXPECTED HOURS OF WORKThis is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. TRAVELThis position requires frequent travel between company branches and customer sites. REQUIRED EDUCATION & EXPERIENCEHigh school diploma or GED, or equivalent years of experience; or one to three months related experience and/or training; or equivalent combination of education and experience. ADDITIONAL ELIGIBILITY QUALIFICATIONS * Current driver's license
  • Access to employee-owned vehicle for job travel between company branches and customer sites
  • Valid certificate of insurance with the minimum liability requirements set forth by the company
  • Maintain and acquire further training and certification as required
OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL OPPORTUNITY EMPLOYERModern Office Methods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.PIbaa98-8430

Modern Office Methods