Studio Manager
- San Jose, CA
- $115,000-125,000 per year
- Permanent
- Full-time
- Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
- Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
- Train and develop team on sales, financing and delivery processes
- Analyze data to determine optimal business strategies
- Set individual goals for your team, ensuring processes and routines are conducive to building pipeline and creating owners in order to reach studio goals
- Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
- Drive for excellence in all areas of business focused on reaching expectations for the respective location
- Provide targeted coaching, skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on one meetings
- Recruitment, training and development of a high performing and customer focused team, ensuring all positions are filled in a timely manner
- Provide leadership, direction and coach all members of the Sales Team to ensure a seamless experience for customers and all members of the Lucid community.
- Develop inclusive, diverse, and high performing teams through defining efficient processes and developing the sales team through teaching moments.
- Sets sales goals, timelines, and target lists for Sales Specialists and tracks results to ensure timely execution on lead generation and/or market Initiatives.
- Demonstrates a confidence in operations and planning all aspects of the business including developing monthly sales attainment plans and communication of results to team.
- Manages leads, appointments, reservations and motivates a team to deliver results by communicating company initiatives and engaging team through effective coaching, performance management and training.
- Responsible for ensuring all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
- Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Lucid's mission
- Also acts as a Senior Sales Advisor, handling high-potential customers
- Clientele management for VIP customers
- Your hands-on leadership will assist in coaching and training your sales team to deliver an exceptional experience that touches both the heart and mind of the customer.
- Own the operations within the studio to ensure the customer journey is frictionless and seamless from reservation through to delivery.
- Supervise merchandising product inventory and display
- Manage and coordinate Studio team scheduling.
- Partner with Retail Operations and coordinate with vendors and service providers as needed
- Ensure facility maintenance and showroom presentation adhere to the brand standards
- Thrives in a fast-paced environment where innovation is inevitable, and change is expected.
- Assist with daily operations as needed
- 5+ years of store management experience in retail, luxury or hospitality.
- Automotive sales management experience preferred
- A Bachelor's degree or equivalent experience in business, sales, or related discipline.
- Experience with leading a team of sales focused professionals that can deliver an achievement of their targets.
- Experience making data driven decisions and holding team accountable to KPI's
- Extensive experience and ability to lead a team that fosters an inclusive and collaborative environment.
- Acts with urgency and champions excellence in all company objectives.
- Proficient in English with a secondary language skill set being a plus.
- Proficient in Microsoft Office products, CRM tools (i.e. Salesforce) and retail business systems.
- Demonstrates a passion for electric vehicles and premium vehicle markets.
- Ability to work evenings and weekends in a retail environment
- Valid driver's license with no suspensions within the past year and obtain DMV Salesperson License.
- Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation.