Associate Mechatronics Field Engineer

FANUC

  • Hoffman Estates, IL
  • $51,917-83,283 per year
  • Permanent
  • Full-time
  • 1 month ago
Job Description:At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today!The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.This position will report to Manager, Service Center in the Service group. This position is a salaried, non-exempt role.Primary responsibilities will include:
  • Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor/Manager.
  • Actively participate in on-the-job training and classroom instruction.
  • Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
  • Report quality problems to the appropriate manager/supervisor as they are encountered.
  • Control inventory as assigned.
  • Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
  • Maintain all company-provided equipment, including tools.
  • Travel as required within company-provided directions and guidelines.
  • Travel to customer sites with some overnight travel ranging from 2-8 nights per month.
  • Able to travel by airplane for training purposes/ meetings as needed.
  • Supervisor/Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer’s level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor/Manager. Will frequently work with a more senior-level Field Service Engineer.
Ideal candidate will have the following experience and education:
  • High School Diploma or GED
  • Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field preferred.
  • 2 years of relevant experience in a technical customer support or field service environment preferred.
  • Ability to diagnose and problem-solve.
  • Ability to make preliminary selections and adaptation of engineering alternatives.
  • Ability to learn and absorb new ideas quickly and completely to keep current with changes in technology and methodologies.
  • Good oral and written communication skills.
  • Troubleshooting ability.
  • Use of diagnostic tools.
  • Flexibility in traveling 80% - 90% to customer sites.
  • Must have or be able to obtain a valid driver’s license.
  • Must be able to drive throughout the organizations service area for business as required.
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $51,917 - $83,283 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink .A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.Sponsorship is not provided for this position.Equal Opportunity Employer, including disabled and veterans.

FANUC