Associate Account Specialist

Hydrogen Group

  • Naperville, IL
  • Contract
  • Full-time
  • 28 days ago
Associate Account SpecialistNaperville, ILSchedule: Standard Office HoursDuration: 6-Month ContractPay Range: $18.00 - $21.00/hrJob Summary:We are seeking an Associate Account Specialist to join our renewable energy client's team onsite in Naperville, IL. In this role, you will provide full account management and administrative support to a broad customer base, including business, commercial, industrial, national, and government accounts. The ideal candidate will demonstrate exceptional attention to detail, adaptability, and a collaborative mindset. This is an exciting opportunity for individuals looking to grow professionally in a fast-paced and dynamic environment.Job Responsibilities:In this role, you will manage and support account and billing operations. Key responsibilities include:
  • Managing account enrollments with precision and timeliness.
  • Handling customer transactions and maintaining detailed records.
  • Providing billing support and ensuring accurate processing.
  • Assisting with project-specific administrative tasks related to account migration efforts.
  • Communicating effectively with customers, vendor partners, and internal teams to resolve issues.
  • Supporting process improvement initiatives to enhance operational efficiency.
  • Handling high-visibility customer interactions, including escalated calls or issues from executives, legal teams, media, and regulatory bodies.
Essential Duties and Functions:
  • Respond to customer inquiries, requests, and complaints with professionalism and care.
  • Process contractor invoices, claims, and billing-related activities.
  • Maintain compliance with internal procedures and regulatory requirements.
  • Coordinate with cross-functional teams to ensure timely resolution of customer issues.
  • Execute tasks related to ongoing migration projects impacting customers.
Knowledge & Skills:
  • Strong attention to detail and commitment to accuracy.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple responsibilities in a fast-paced environment.
  • Analytical and problem-solving abilities.
  • Capable of working independently once trained, while also thriving in team-based environments.
  • Positive and proactive attitude toward work and continuous learning.
Preferred Qualifications:
  • Prior experience in customer service, billing, or administrative roles.
  • Ability to work onsite in Naperville, IL without relocation or remote accommodations.
  • Experience working with high-volume data and customer interactions.
  • Familiarity with account migration projects or related administrative functions is a plus.
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Hydrogen Group