DescriptionNGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.NAVAIR requires elevated network support services, consisting of continuous technical support during working hours and rapid remediation in the event of failures, both during working hours as well as possible after-hours support. Premier support is required to support the high tempo and mission critical operations of the NAVAIR staff including elevated services to assigned Flag Officers/Senior Executive Service and associated staff.Responsible for overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network. Duties may include providing specifications for network architecture, evaluating, and recommending new technologies to enhance current capabilities, and performing needs assessments. Support level duties may include monitoring, installation, modification, testing and servicing of network equipment.This sub family is responsible for overall network engineering support for a broad range of programs including planning, designing, and evaluating various components of the network. Duties may include providing specifications for network architecture, evaluating, and recommending new technologies to enhance current capabilities, and performing needs assessments. Support level duties may include monitoring, installation, modification, testing and servicing of network equipment.Primary ResponsibilitiesAbility to access all necessary communication closets and configure and deploy network equipment within the Area of Responsibility (AOR) listed.Knowledgeable in changing VLANs on network port configurations, to assist in deploying network devices across the base.Capability of analyzing and defining network requirements pertaining to CHLK NAVAIR operations.Ability to define and maintain network architecture and infrastructure.Ability to configure and optimize network servers, hubs, routers, and switches.Ability to pull switch activity logs, as well as switch capacity reports.Make recommendations to clean up or upgrade communication closets, for streamlining switch and patch panel matrixes, and can make the recommended changes on the switch and un-patch ports on unused equipment.Perform port activation, deactivation, and logical moves on switches, in support of emergent MAC moves.Ability to engage and escalate problems the SMIT Network Operations and/or Command Center for support for incidents/problems exceeding their capabilities or networking privileges.Ability to install, test, maintain, and upgrade network operating systems software; and/or ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.Provided monthly activity reports on tracking of trouble calls, outages, port problems and resolutions, and routine maintenance pertaining to CHLK NAVAIR operations.Basic QualificationsUS CitizenDoD Secret ClearanceHS diploma with 5+ years of prior relevant experienceValid DoD 8570 IAT Level II: Security+ or higher Certification, Cisco Certified Network Associate (CCNA)Must demonstrated expertise in IT Enterprise Operations and Network OperationsExperience with Microsoft Windows OS, version 10Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management softwareAdvanced network troubleshooting skillsExcellent customer service skillsExcellent oral and written communication skills Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using laddersMust be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a timeMust be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and bracketsMust have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)Must be able to drive corporate vehicle to different locations to work on projects and troubleshoot; valid state license requiredPreferred QualificationsOrganized and detail-orientedStrong leadership skillsSelf-motivated/ self-directingStrong collaboration, prioritization, and adaptability skills required. Relationship buildingAbility to manage and prioritize own work, and that of their teamIndependent decision makingAnalytical thinking; thinking out of the boxAbility to effectively communicate with all organizational levels (SME to Senior Management)Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)Pay Range: $55,000.00 - $91,520.00Original Posting Date: 2024-04-08While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range: Pay Range -The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
