Spa Receptionist
- Kirkland, WA
- $23.15 per hour
- Permanent
- Full-time
- Easy access to work - centrally located in Kirkland, Washington.
- Free on-property parking for all Team Members.
- Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
- Team Member appreciation events and recognition celebrations.
- Coffee & Tea - Team Members enjoy daily complimentary drip coffee & tea.
- Restaurant discounts - Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spa's restaurant, Carillon Kitchen.
- Spa discounts - Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
- Holiday Bonus Pay
- Hotel Room night discounts for Team Members and their Friends & Family.
- Carillon Point property discounts at restaurants and businesses.
- LifeMart discount program through ADP.
- 401(k) Plan after 1-year of employment with employer contribution.
- Team Member Assistance Program - Free & confidential counseling program
- Paid Time Off (PTO) - 17+ days per year for Full-Time Team Members.
- Complimentary Life Insurance for Full-Time Team Members.
- Voluntary Medical Insurance Full-Time Team Members.
- Voluntary Dental Insurance Full-Time Team Members.
- Voluntary Vision Insurance Full-Time Team Members.
- Voluntary Accident & Critical Illness Insurance Full-Time Team Members.
- Voluntary Pet Insurance Full-Time Team Members.
- Greets and welcomes guests upon arrival
- Accepts payment from guests
- Distributes locker keys, spa robes, slippers, etc.
- Completes opening and/or closing tasks
- Gives guests a tour of the facilities as required
- Maintains accurate records of locker availability
- Answer questions regarding spa services and retail products (must attend product training)
- Maintain call log at the front desk; call guests prior to appointment to confirm date and time of service
- Maintains strong knowledge of all spa services, including benefits and uses of each
- Uses book4time system to book appointments and ring up retail merchandise
- Contacts appropriate party if necessary, when a guest problem is reported
- Answers incoming guests calls and transfers appropriately
- Provides general hotel information for guests
- Exemplifies the Woodmark Standards of Excellence
- Attends appropriate hotel and departmental meetings
- Maintains guest/client confidentiality
- Resolves guest problems and is empowered to act in absence of manager
- Maintains records for all VIPs, special requests, etc.
- Maintains an up to date working knowledge of all hotel amenities as well as any special events
- Interacts with hotel staff in a professional manner and assist other departments when necessary
- Upsells other hotel services and amenities to guests
- Must maintain strong email communication regarding shift changing and client requests updating internal notes to keep other spa desk member informed
- Must be able to accurately follow verbal and written instructions
- Must be detailed-orientated and able work well under pressure fast-paced environment
- Must possesses excellent listening and communication skills
- Ability to work a flexible schedule that includes evenings, weekends and holidays
- Ability to book and organize events related to the spa.
- Always maintains a professional demeanor and attitude; effectively interact with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Maintains constant awareness of safety issues; reports all safety incidents to on-duty supervisor.
- Acts with responsibility towards all company property, supplies and equipment.
- Maintains a professional appearance and follows all Woodmark Appearance Standards.
- Remains alert, courteous and helpful to the guests and colleagues at all times.
- Assists new hires with paper work and logging on to computer
- Utilize Birch Street to maintain and track retail inventory
- Packages and sends product to clients
- Performs other duties as assigned
- High school diploma or equivalent required
- At least one year customer service experience required
- Must be a United States citizen or possess a valid work permit
- Must be at least 18 years of age
- Must have a natural ability to interact with others
- Must be able to read, write and speak English
- Must be able to accurately follow verbal and written instructions
- Must possesses excellent communication skills
- Must have excellent listening skills
- Must be able to work in a fast-paced environment
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to effectively interact with guests and team members; and resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Must be able to sit throughout the shift, with intermittent periods of standing and walking;
- Must be able to lift, carry push & pull up to 25 lbs occasionally.
- Must be able to perform simple grasping, fine manipulation, squeezing and repetitive hand & arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);