IT Business Operations Program Manager
- Seattle, WA
- Permanent
- Full-time
- Architect and lead the implementation of a disciplined operating model for the Office of the CIO, encompassing:
- Serve as the custodian of CIO-level accountability structures, ensuring enterprise-wide alignment on deliverables, deadlines, ownership, and outcomes.
- Institutionalize transparency and operational excellence through reusable frameworks, dashboards, and communications standards that guide decision-making at the CIO and leadership levels.
- Lead strategic oversight of the IT portfolio, including:
- Partner with senior IT leaders on the design and implementation of executive reporting frameworks, including:
o Enterprise resource capacity
o Strategic initiative KPIs
o Audit, risk, and compliance dashboards
- Translate portfolio data and complex delivery interdependencies into clear, succinct executive narratives, decision decks, and advisory briefs for the CIO and senior leadership.
- Act as the primary execution arm of the CIO, managing workflows, surfacing insights, and clearing obstacles so the CIO can remain focused on strategic imperatives.
- Assist with triage of incoming requests, determining what requires direct CIO intervention versus what can be delegated, deferred, or resolved through established escalation channels.
- Proactively identify opportunities to help increase the CIO’s strategic impact through operational offloading or streamlining delivery.
- Serve as a trusted partner and integrator across business and IT leadership, connecting strategy to action and facilitating unified execution across domains.
- Support technology leadership in driving strategic communications, board and executive-facing briefings, and stakeholder engagement materials.
- Assist with building a culture of clarity, ownership, and trust within and beyond the IT leadership team.
- Act as a neutral facilitator in times of competing priorities, helping senior leaders find alignment without sacrificing urgency or quality.
- Lead by influence, diplomacy, and accountability, reinforcing the values of purpose, transparency, and results-orientation across all IT domains.
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
- Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
- 7+ years of experience in senior technology leadership, enterprise portfolio governance, or strategic operations within large-scale, matrixed environments.
- Demonstrated experience working directly with a CIO or executive technology leadership team, acting as a trusted advisor and force multiplier.
- Expertise in structuring and running executive-level operating rhythms, with a strong grasp of modern program management, financial reporting, resourcing, and risk frameworks.
- Proven success in designing and leading large-scale transformation efforts involving technology, people, and process.
- Strong command of business and IT vernacular—able to translate between domains and craft concise, actionable narratives from complexity.
- Exceptional interpersonal skills with the ability to influence without authority, manage ambiguity, and build credibility at all levels of an organization.
- Deep understanding of the role of technology within enterprise value chains, coupled with a practical, execution-oriented mindset.
- Experience in regulated industries such as banking, healthcare, or government contracting.
- Familiarity with relevant regulatory standards and compliance requirements in the banking industry, including FFIEC guidelines, SOX, NIST Standards.
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- Generous 7% 401(k) employer matching*
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans