Base Lodge Rental Manager (Whitefish Mountain Resort)

• Reports to: Director of Retail & Rental
• Employees Supervised: Base Lodge Rental Staff

• High School Graduate, with continuing education preferred.
• Proven experience in a rental/repair operation required.
• Proven past supervisory experience, including hiring and training, required.
• Experience in building budgets for labor, revenue, and expenses.
• Experience working directly with the public required.
• Knowledge of the ski/snowboard industry required.
• Past binding certification training preferred.
• Understanding of accounting principles and inventory controls required.
• Familiarity with computer inventory programs and reports; RTP knowledge preferred.
• Proficiency in Microsoft Suite required.

• Oversee all aspects of the Base Lodge Rental location:

• Ensure that training, coaching, disciplinary actions, and evaluations are conducted in accordance with WMR policies and procedures and within a timely manner.
• Work with HR regarding any staffing needs.
• Maintain labor costs within budgeted levels for the season, utilizing flex labor management controls to adjust to varying business levels.
• Use reports provided by management and RTP to monitor and make necessary adjustments, including daily flashes and overdue reports.
• Ensure all employees clock in/out and approve payroll.
• Retain all rental/repair forms as per manufacturer and insurance recommendations.
• Complete daily and weekly audits of overdue rentals and ski storage.
• Ensure all rental and shop forms are completed accurately.
• Participate in WMR safety programs.
• Ensure that safety checklists and training are completed and documented.
• Assist in planning future purchasing decisions and budget needs for the following season.
• Collaborate with other Rental and Retail Departments:

• Coordinate the movement of equipment between Base and Village locations depending on business demands.
• Share and cross-train staff, utilizing them where guests are located.
• Update RTP inventory regarding overdues, returns, or transfers to other locations.
• Develop and maintain a ski rental maintenance program.
• Develop and maintain an efficient rental operation:

• Learn and implement the RTP POS system.
• Ensure efficient guest flow through the shop to maintain orderly lines and adequate movement depending on the season.
• Keep operating costs at or below projected budget totals.
• Provide quality repair service.
• Work closely with the ski school to fulfill school program and special package rentals.
• Stay informed about new products and rental opportunities as appropriate.
• Collaborate with the Accounting Department on merchandise receipts, rental inventory counts, and demo sales.
• Work closely with Group Sales to ensure all group rentals are fulfilled satisfactorily.
• Adhere to the framework of Rental & WMR policies and procedures:

• Meet individual and team goals.
• Support the Guest Services Cross-Sell Plan and Rental Business Plan:

• Make necessary recommendations.
• Advocate for excellent guest service:

• Ensure guests are treated in a friendly, efficient manner.
• Handle difficult guest situations with a solutions-oriented approach.
• Ensure staff meet expected levels of guest service.
• Must be a self-starter and able to work independently with minimal supervision.
• Willingness to assist in any other activities within the WMR organization to develop teamwork with other departments and associates.
• Must be able to function effectively with guests and staff.
• Must be available to work weekends, holidays, and evenings.

• Moderate physical activity required, including handling objects up to 10 pounds frequently and up to 30 pounds occasionally.
• Ability to be on one’s feet for extended periods, up to 5-7 hours.
• Light to moderate physical activity, including bending, stooping, lifting, etc., on a routine basis.
• Working on weekends, holidays, and some evenings is part of the job responsibilities.
• Non-smoking environment.

Whitefish