Hospitality Ops Support

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

• Starting Wage: $20.00/hr - $21.78/hr

• Employment Type: Year Round

• Shift Type: Full Time

• Minimum Age: At least 16 years of age

• Housing Availability: No

• Act as the first point of contact for all Jackson Gore Village owners, delivering exceptional service and timely assistance.
• Assist owners with reservations, RCI exchanges, Space A requests, and restriction placements for maintenance or renovation work.
• Provide detailed guidance and support for ownership questions, including HOA policies, owner benefits, and amenity access.
• Assist owners with resales, coordinating with internal teams and third-party partners to ensure smooth and timely processes.
• Maintain a high level of confidentiality and professionalism in all interactions.

• Collaborate with the Property Manager and team to execute HOA projects and initiatives, ensuring alignment with operational goals.
• Assist with administrative tasks, including communication, scheduling, and documentation related to HOA board meetings, owner communications, and property management activities.
• Manage workflows for unit availability, scheduling, and restrictions to ensure operational efficiency.
• Support coordination of vendor services, repairs, and owner service requests, escalating urgent matters as needed.

• Maintain accurate owner records, reservations, and service documentation within HOA management systems.
• Communicate regularly with maintenance, housekeeping, and front desk teams to ensure owner needs are met promptly.
• Assist with the coordination of larger projects, including renovations, capital improvements, or HOA-driven upgrades.
• Provide administrative support for policy enforcement, owner communications, and compliance initiatives.

• Hospitality or Customer Service strongly preferred; HOA or condo management experience is a plus.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficient in reservation systems, scheduling software, and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to maintain confidentiality and demonstrate discretion when handling sensitive owner information.
• Professional demeanor, strong problem-solving skills, and commitment to teamwork.
• Flexibility to work varying hours, including weekends, holidays, or extended shifts during peak seasons (with approval from the Property Manager).

• Team Collaboration: Actively contributes to a positive and supportive work environment, promoting collaboration across departments.
• Professionalism: Demonstrates integrity, respect, and high service standards in every interaction.
• Adaptability: Responds effectively to changing priorities and seasonal demands.
• Customer Service Excellence: Anticipates owner needs, resolves concerns quickly, and delivers exceptional experiences.

• Competitive full-time, year-round employment package.
• Access to Vail Resorts’ comprehensive health benefits options.
• Complimentary Epic Ski Pass for the employee and additional resort/retail perks.
• Opportunities for professional development and advancement within Vail Resorts and Jackson Gore Village.

Vail Resorts