Patient Experience Systems Engineer

Eli Lilly

  • Indianapolis, IN
  • $63,750-145,200 per year
  • Permanent
  • Full-time
  • 1 day ago
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.Empower Patients and Engineer the Future with Us!
Join a mission-driven team passionate about transforming the patient healthcare experience. At the Tech@Lilly Consumer Experience Hub, we’re reimagining how patients connect to essential support throughout their treatment journeys—and we're just getting started. With a bold vision to continue disrupting the space with automation and artificial intelligence, we’re looking for a forward-thinking Systems Engineer to help drive the next wave of innovation.What You’ll Be Doing:
As a Systems Engineer on the Consumer Experience team, you'll be responsible for taking strategic ideas and transformation objectives through the Alpha, Beta and Release phases of product development. You will be collaborating with stakeholders across our company to build, modernize, support, and optimize technical solutions that enable a frictionless, digital-first Lilly experience for our patients and caregivers.
You’ll collaborate closely with Lilly Patient Services and cross-functional Tech@Lilly teams to design scalable, AI-powered solutions that enhance patient support and streamline engagement workflows.How You’ll Succeed:
  • As a systems engineer you will design, build, and maintain a high-quality Customer Relationship Management (CRM) ecosystem with solutions that are scalable, AI-enhanced, and aligned to evolving business and patient needs.
  • With a strong grasp of both technical systems and patient support workflows, you’ll collaborate across teams to translate complex requirements into scalable, user-centric solutions—ensuring data integrity and seamless integration across platforms
  • Leverage your development expertise and problem-solving skills to troubleshoot issues, resolve incidents, and implement change requests to ensure system stability and performance.
  • Document solution architecture, code, configurations, and integration points to support maintainability and knowledge sharing.
  • With a high level of curiosity, you will stay current on platform innovations, industry trends, and emerging technologies to continuously improve system capabilities.
What You Should Bring:
  • Experience developing or supporting SaaS applications within large organizations, with a focus on enabling personalized, scalable end user experiences—experience with customer engagement or support platforms preferred
  • Experience with system integrations, APIs, and working with data across cloud-based platforms (e.g., AWS, Azure)
  • Understanding of the technical, ethical, and user experience challenges and opportunities of generative AI systems and models
  • A passion for enabling exceptional end-user experiences
  • Excellent problem-solving, analytical, and communication skills, with the ability to collaborate across technical and non-technical teams.
  • Strong learning agility and ability to work in ambiguity
  • Knowledge of Agile frameworks (e.g., Scrum, SAFe) and related tools like Jira
Basic Requirements:
  • Bachelor’s Degree in Computer Science, Information Technology, related technical field
OR
  • High School Diploma/GED with 7+ years of experience in IT technical roles
  • 1+ years of professional experience in software engineering, systems development, or technical support for enterprise SaaS platforms—preferably those focused on customer engagement or support.
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
About the organizationLilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.The Global Business Unit tech team is at the forefront of leveraging data and technology to launch new medicines to market, to raise awareness and to gain access to medicines for appropriate patients. With a deep technical and business understanding, working across working across all therapeutic areas/disease states, we design and implement digital solutions to power our business, creating best-in-class customer engagements that improve patient outcomes and deliver business results.Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $63,750 - $145,200Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.#WeAreLilly

Eli Lilly