Lead Health Information Management (HIM) Technician (Santa Rosa)

• Organizes and coordinates day-to-day operations of all Health Information Management (HIM), including staffing and work assignments of HIM technicians and HIM coder(s).
• Updates protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
• Ensures compliance with organizational, departmental policies and protocols, organizes and coordinates the efficient operation of the department.
• Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations.
• Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
• Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with frequent interruptions.
• Identify, evaluate, and resolve complex issues that may arise with little or no precedent while maintaining a calm composure.
• Comfortable with creating training tools and competencies.
• Seasoned with training staff and peers.
• Ensure the privacy of each patient’s protected health information (PHI).
• Build, strengthen and grow collaborative relationships with peers, healthcare providers and community stakeholders to achieve departmental, system, and corporate objectives.
• Able and comfortable to do rounding in patient care areas.
• Other duties as assigned.

• HS Diploma or equivalent education/experience.

• 5 years of experience working with medical records is preferred.

• Coursework specific to regulations pertaining to the proper administration of medical records is preferred.

• Demonstrated knowledge of patient privacy and security, HIPAA, CMIA, and LPS relative to maintaining behavioral health records required.

• Knowledge of medical terminology is preferred.

• Skills and Abilities:

• Effective communicator and collaborator

• Possess outstanding written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including nonmedical individuals.

• High tolerance for ambiguity, proactive nature, and bias toward action

• Extremely organized and detail-oriented

• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines.

• Knowledge of the Joint Commission (TJC) standards, California Medical Information Act (CMIA), Lanterman-Petris-Short Act (LPS), Centers for Medicare and Medicaid Conditions of Participation (COP), Title 22, and other state and federal laws as appropriate.

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Keen problem-solving ability, comfortable performing in unforeseen scenarios and quickly changing from one task to another.

• General knowledge of computer applications, such as Microsoft Office Suite (Word, PowerPoint Excel, and Outlook) and Electronic Health Records (EHR).

• Prioritizes and delegates assignments and works within standardized policies and procedures to achieve department objectives and meet deadlines.
• English proficiency required.

• While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use a computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.

• Communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population.

• Frequent bending, squatting, kneeling, climbing with the use of a step stool, and twisting. Lift and carry up to 20 pounds.

• Sit or stand for minimum periods of one hour at a time. Come and go from the work area repeatedly throughout the day.

• Give and follow verbal and written instructions with attention to detail and accuracy.

• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.

• Vision: see details of objects at close range.

• Coordinate multiple tasks simultaneously.

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan
• Healthcare Spending Account
• Life Insurance

• Discounted Cafeteria Meal Plan
• Tuition Reimbursement

Northern California Behavioral Health System